{"id":20600,"date":"2023-08-23T02:27:49","date_gmt":"2023-08-23T02:27:49","guid":{"rendered":"https:\/\/luxgroup.vn\/?p=20600"},"modified":"2023-08-23T02:27:49","modified_gmt":"2023-08-23T02:27:49","slug":"quy-chuan-6c-trong-hanh-trinh-trai-nghiem-khach-hang-tai-tap-doan-luxgroup-cho-diem-cham-dich-vu-bat-dau-bang-thai-do","status":"publish","type":"post","link":"https:\/\/luxgroup.vn\/vi\/quy-chuan-6c-trong-hanh-trinh-trai-nghiem-khach-hang-tai-tap-doan-luxgroup-cho-diem-cham-dich-vu-bat-dau-bang-thai-do\/","title":{"rendered":"Quy chu\u1ea9n 6C trong h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ea1i T\u1eadp \u0111o\u00e0n LuxGroup cho \u0111i\u1ec3m ch\u1ea1m d\u1ecbch v\u1ee5 b\u1eaft \u0111\u1ea7u b\u1eb1ng th\u00e1i \u0111\u1ed9."},"content":{"rendered":"

\"\"<\/p>\n

Quy chu\u1ea9n 6C trong h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ea1i T\u1eadp \u0111o\u00e0n LuxGroup cho \u0111i\u1ec3m ch\u1ea1m d\u1ecbch v\u1ee5 b\u1eaft \u0111\u1ea7u b\u1eb1ng th\u00e1i \u0111\u1ed9.<\/h2>\n

“Thay \u0111\u1ed5i t\u01b0 duy \u0111\u1ec3 ph\u1ee5c v\u1ee5 trong ni\u1ec1m vui, t\u1eadn t\u00e2m ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ea1i LuxGroup<\/strong>. B\u1eb1ng c\u00e1ch gieo h\u1ea1t t\u01b0 duy mang l\u1ea1i h\u1ea1nh ph\u00fac, b\u1ea1n s\u1ebd g\u1eb7t l\u1eddi t\u1eeb ng\u00f4n t\u1eeb.<\/p>\n

Gieo ng\u00f4n t\u1eeb, b\u1ea1n s\u1ebd th\u1ef1c hi\u1ec7n h\u00e0nh \u0111\u1ed9ng. Gieo h\u00e0nh \u0111\u1ed9ng, b\u1ea1n s\u1ebd x\u00e2y d\u1ef1ng th\u00f3i quen. Gieo th\u00f3i quen, b\u1ea1n s\u1ebd t\u1ea1o d\u1ef1ng t\u00ednh c\u00e1ch. Gieo t\u00ednh c\u00e1ch, b\u1ea1n s\u1ebd \u0111i\u1ec1u khi\u1ec3n s\u1ed1 ph\u1eadn.<\/p>\n

Kh\u00e1ch h\u00e0ng l\u00e0 \u00f4ng ch\u1ee7 tr\u1ea3 l\u01b0\u01a1ng cho b\u1ea1n qua c\u00f4ng vi\u1ec7c. Xin ch\u00fac m\u1eebng b\u1ea1n \u0111\u00e3 mang ni\u1ec1m vui \u0111\u1ebfn cho ch\u00ednh m\u00ecnh, kh\u00e1ch h\u00e0ng, gia \u0111\u00ecnh, c\u00f4ng ty v\u00e0 c\u1ed9ng \u0111\u1ed3ng. H\u00e3y ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng nh\u01b0 nh\u1eefng \u00f4ng b\u00e0 ch\u1ee7 trong l\u00f2ng \u0111\u1ea7y hoan h\u1ec9.<\/p>\n

CH\u00c0O \u0110\u00d3N<\/strong><\/p>\n

M\u1ec9m c\u01b0\u1eddi v\u00e0 ch\u00e0o \u0111\u00f3n kh\u00e1ch h\u00e0ng b\u1eb1ng m\u1ed9t n\u1ee5 c\u01b0\u1eddi khi h\u1ecd ti\u1ebfn t\u1edbi ho\u1eb7c \u0111i qua.<\/p>\n

CH\u1ee6 \u0110\u1ed8NG<\/strong><\/p>\n

Lu\u00f4n quan s\u00e1t v\u00e0 l\u1eafng nghe \u0111\u1ec3 hi\u1ec3u v\u00e0 d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u c\u1ee7a kh\u00e1ch ngay c\u1ea3 khi h\u1ecd ch\u01b0a n\u00eau ra. N\u1eafm r\u00f5 th\u00f4ng tin v\u00e0 quy tr\u00ecnh \u0111\u1ec3 t\u1ef1 tin h\u01b0\u1edbng d\u1eabn, h\u1ed7 tr\u1ee3 khi c\u00f3 v\u1ea5n \u0111\u1ec1 c\u1ea7n gi\u1ea3i quy\u1ebft. Nh\u01b0\u1eddng \u0111\u01b0\u1eddng cho kh\u00e1ch \u0111i tr\u01b0\u1edbc, nh\u01b0\u1eddng ch\u1ed7 cho h\u1ecd trong t\u00ecnh hu\u1ed1ng thang m\u00e1y \u0111\u00f4ng ng\u01b0\u1eddi.<\/p>\n

C\u01af\u1edcI T\u01af\u01a0I<\/strong><\/p>\n

Lu\u00f4n c\u01b0\u1eddi th\u00e2n thi\u1ec7n v\u00e0 ch\u00e2n th\u00e0nh khi giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

C\u1ea2M \u01a0N<\/strong><\/p>\n

Lu\u00f4n b\u00e0y t\u1ecf l\u00f2ng bi\u1ebft \u01a1n v\u00e0 ch\u00fac kh\u00e1ch c\u00f3 tr\u1ea3i nghi\u1ec7m vui v\u1ebb ho\u1eb7c n\u00f3i l\u1eddi ch\u00e0o t\u1ea1m bi\u1ec7t khi h\u1ecd k\u1ebft th\u00fac h\u00e0nh tr\u00ecnh.<\/p>\n

CH\u0102M S\u00d3C<\/strong><\/p>\n

\u01afu ti\u00ean h\u1ed7 tr\u1ee3 kh\u00e1ch khi \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u ho\u1eb7c ngay c\u1ea3 khi kh\u00f4ng c\u00f3 y\u00eau c\u1ea7u. T\u1ea1m d\u1eebng c\u00f4ng vi\u1ec7c \u0111\u1ec3 ch\u00fa \u00fd \u0111\u1ebfn kh\u00e1ch, ho\u1eb7c xin l\u1ed7i v\u00e0 gi\u1ea3i th\u00edch l\u00fd do n\u1ebfu c\u1ea7n t\u1ea1m d\u1eebng cu\u1ed9c n\u00f3i chuy\u1ec7n. Lu\u00f4n th\u1ec3 hi\u1ec7n th\u00e1i \u0111\u1ed9 l\u1ec5 ph\u00e9p \u0111\u00fang m\u1ef1c: bi\u1ebft xin ch\u00e0o, c\u1ea3m \u01a1n, xin l\u1ed7i, kh\u00f4ng ng\u1eaft l\u1eddi ho\u1eb7c tranh c\u00e3i v\u1edbi kh\u00e1ch. Kh\u00f4ng n\u00f3i t\u1eeb “Kh\u00f4ng,” thay v\u00e0o \u0111\u00f3 \u0111\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p thay th\u1ebf. H\u1ed7 tr\u1ee3 \u0111\u1eb7c bi\u1ec7t cho kh\u00e1ch c\u00f3 nhu c\u1ea7u \u0111\u1eb7c bi\u1ec7t.<\/p>\n

CH\u00c2N TH\u00c0NH<\/strong><\/p>\n

L\u1eafng nghe \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi tinh th\u1ea7n ch\u00e2n th\u00e0nh. T\u00ecm hi\u1ec3u v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 \u0111\u1ec3 gi\u1edbi thi\u1ec7u v\u00e0 t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t. Ch\u00fac kh\u00e1ch h\u00e0ng c\u00f3 tr\u1ea3i nghi\u1ec7m th\u00fa v\u1ecb. H\u1ebft l\u00f2ng ph\u1ee5c v\u1ee5 m\u00e0 kh\u00f4ng c\u1ea7n h\u1eadu t\u1ea1; kh\u00f4ng \u0111\u00f2i ti\u1ec1n boa.<\/p>\n

Lu\u00f4n th\u1ec3 hi\u1ec7n quy chu\u1ea9n 6C v\u00e0 tinh th\u1ea7n “Xin ch\u00e0o – Xin l\u1ed7i – Xin c\u1ea3m \u01a1n<\/strong>” m\u1ed9t c\u00e1ch ch\u00e2n th\u00e0nh v\u00e0 n\u1ed3ng \u1ea5m. Nh\u1eefng g\u00ec ch\u1ea1m \u0111\u1ebfn tr\u00e1i tim s\u1ebd xu\u1ea5t ph\u00e1t t\u1eeb tr\u00e1i tim.”<\/p>\n

\"\"<\/p>\n

\u00d4ng Ph\u1ea1m H\u00e0<\/strong> hi\u1ec7n l\u00e0 Ch\u1ee7 t\u1ecbch s\u00e1ng l\u1eadp ki\u00eam CEO LuxGroup<\/strong> (https:\/\/www.luxgroup.vn<\/a>), m\u1ed9t chuy\u00ean gia h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c du l\u1ecbch sang tr\u1ecdng. Ngo\u00e0i l\u0129nh v\u1ef1c kinh doanh, \u00f4ng c\u00f2n l\u00e0 m\u1ed9t ng\u01b0\u1eddi say m\u00ea s\u01b0u t\u1eadp tranh, \u0111\u1ed3 c\u1ed5, vi\u1ebft b\u00e1o v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u, kinh t\u1ebf, qu\u1ea3n tr\u1ecb kinh doanh v\u00e0 s\u00e1ch v\u1ec1 di s\u1ea3n v\u0103n h\u00f3a, l\u1ecbch s\u1eed v\u00e0 m\u1ef9 thu\u1eadt.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Quy chu\u1ea9n 6C trong h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ea1i T\u1eadp \u0111o\u00e0n LuxGroup cho…<\/p>\n","protected":false},"author":5,"featured_media":20435,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[228],"tags":[227,322],"_links":{"self":[{"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/posts\/20600"}],"collection":[{"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/comments?post=20600"}],"version-history":[{"count":0,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/posts\/20600\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/media\/20435"}],"wp:attachment":[{"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/media?parent=20600"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/categories?post=20600"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/tags?post=20600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}