{"id":28598,"date":"2026-08-12T03:46:54","date_gmt":"2026-08-12T03:46:54","guid":{"rendered":"https:\/\/luxgroup.vn\/the-discipline-of-disagreement\/"},"modified":"2026-08-12T03:50:23","modified_gmt":"2026-08-12T03:50:23","slug":"nghe-thuat-bat-dong","status":"publish","type":"post","link":"https:\/\/luxgroup.vn\/vi\/nghe-thuat-bat-dong\/","title":{"rendered":"Ngh\u1ec7 Thu\u1eadt B\u1ea5t \u0110\u1ed3ng"},"content":{"rendered":"

V\u00ec sao nh\u1eefng nh\u00e0 l\u00e3nh \u0111\u1ea1o gi\u1ecfi kh\u00f4ng lo\u1ea1i b\u1ecf xung \u0111\u1ed9t \u2014 m\u00e0 bi\u1ebfn kh\u00e1c bi\u1ec7t th\u00e0nh nh\u1eefng quy\u1ebft \u0111\u1ecbnh t\u1ed1t h\u01a1n<\/h2>\n

Dr. Ph\u1ea1m H\u00e0<\/span><\/i><\/a><\/p>\n

H\u1ea7u h\u1ebft c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o \u0111\u1ec1u n\u00f3i r\u1eb1ng h\u1ecd mu\u1ed1n nh\u00e2n vi\u00ean th\u1eb3ng th\u1eafn. Ch\u00fang ta khuy\u1ebfn kh\u00edch m\u1ecdi ng\u01b0\u1eddi ph\u1ea3n bi\u1ec7n, th\u00e1ch th\u1ee9c gi\u1ea3 \u0111\u1ecbnh, \u0111\u01b0a ra \u00fd t\u01b0\u1edfng m\u1edbi v\u00e0 l\u00ean ti\u1ebfng khi kh\u00f4ng \u0111\u1ed3ng t\u00ecnh. Nh\u01b0ng khi s\u1ef1 b\u1ea5t \u0111\u1ed3ng th\u1ef1c s\u1ef1 xu\u1ea5t hi\u1ec7n \u2014 \u0111\u1eb7c bi\u1ec7t khi n\u00f3 th\u00e1ch th\u1ee9c ch\u00ednh quan \u0111i\u1ec3m c\u1ee7a ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o \u2014 tr\u1ea3i nghi\u1ec7m l\u1ea1i r\u1ea5t kh\u00e1c. \u0110i\u1ec1u ch\u00fang ta hoan ngh\u00eanh v\u1ec1 m\u1eb7t nguy\u00ean t\u1eafc \u0111\u00f4i khi l\u1ea1i \u0111\u01b0\u1ee3c c\u1ea3m nh\u1eadn nh\u01b0 m\u1ed9t s\u1ef1 ch\u1ed1ng \u0111\u1ed1i trong th\u1ef1c t\u1ebf.<\/span><\/p>\n

\u0110\u00f3 l\u00e0 ngh\u1ecbch l\u00fd trung t\u00e2m c\u1ee7a Disagreeing Productively and Collaborating Well<\/i>. B\u00e0i h\u1ecdc quan tr\u1ecdng nh\u1ea5t c\u1ee7a kh\u00f3a h\u1ecdc l\u00e0: h\u1ee3p t\u00e1c kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 kh\u00f4ng c\u00f3 b\u1ea5t \u0111\u1ed3ng. Ng\u01b0\u1ee3c l\u1ea1i, b\u1ea5t \u0111\u1ed3ng \u0111\u00fang c\u00e1ch c\u00f3 th\u1ec3 l\u00e0 b\u1eb1ng ch\u1ee9ng cho th\u1ea5y s\u1ef1 h\u1ee3p t\u00e1c \u0111ang th\u1ef1c s\u1ef1 di\u1ec5n ra.<\/b><\/span><\/p>\n

Th\u00e1ch th\u1ee9c c\u1ee7a l\u00e3nh \u0111\u1ea1o v\u00ec th\u1ebf kh\u00f4ng ph\u1ea3i t\u1ea1o ra m\u1ed9t t\u1ed5 ch\u1ee9c n\u01a1i t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u \u0111\u1ed3ng \u00fd, m\u00e0 l\u00e0 x\u00e2y d\u1ef1ng m\u1ed9t m\u00f4i tr\u01b0\u1eddng n\u01a1i con ng\u01b0\u1eddi c\u00f3 th\u1ec3 b\u1ea5t \u0111\u1ed3ng m\u00e0 kh\u00f4ng \u0111\u00e1nh m\u1ea5t s\u1ef1 t\u00f4n tr\u1ecdng, xem x\u00e9t quan \u0111i\u1ec3m tr\u00e1i chi\u1ec1u m\u00e0 kh\u00f4ng l\u1eadp t\u1ee9c ph\u00f2ng th\u1ee7, r\u1ed3i cu\u1ed1i c\u00f9ng v\u1eabn c\u00f3 th\u1ec3 quy\u1ebft \u0111\u1ecbnh v\u00e0 c\u00f9ng nhau ti\u1ebfn v\u1ec1 ph\u00eda tr\u01b0\u1edbc.<\/span><\/p>\n

\u0110\u00f3 kh\u00f4ng ch\u1ec9 l\u00e0 k\u1ef9 n\u0103ng giao ti\u1ebfp. \u0110\u00f3 l\u00e0 m\u1ed9t k\u1ef7 lu\u1eadt l\u00e3nh \u0111\u1ea1o<\/b>.<\/span><\/p>\n

1. B\u1ea5t \u0111\u1ed3ng kh\u00f4ng \u0111\u1ed3ng ngh\u0129a v\u1edbi xung \u0111\u1ed9t<\/span><\/b><\/h5>\n

Tr\u01b0\u1edbc h\u1ebft c\u1ea7n ph\u00e2n bi\u1ec7t ba tr\u1ea1ng th\u00e1i: \u0111\u1ed3ng thu\u1eadn, b\u1ea5t \u0111\u1ed3ng v\u00e0 xung \u0111\u1ed9t<\/b>.<\/span><\/p>\n

\u0110\u1ed3ng thu\u1eadn t\u1ea1o s\u1ef1 th\u1ed1ng nh\u1ea5t, nh\u01b0ng qu\u00e1 nhi\u1ec1u \u0111\u1ed3ng thu\u1eadn c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn t\u01b0 duy t\u1eadp th\u1ec3. B\u1ea5t \u0111\u1ed3ng \u0111\u01b0a nh\u1eefng th\u00f4ng tin v\u00e0 g\u00f3c nh\u00ecn kh\u00e1c nhau v\u00e0o qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh. Xung \u0111\u1ed9t xu\u1ea5t hi\u1ec7n khi kh\u00e1c bi\u1ec7t tr\u1edf n\u00ean c\u00e1 nh\u00e2n, c\u1ea3m t\u00ednh ho\u1eb7c \u0111\u1ed1i \u0111\u1ea7u \u0111\u1ebfn m\u1ee9c l\u00e0m t\u1ed5n h\u1ea1i kh\u1ea3 n\u0103ng h\u1ee3p t\u00e1c.<\/span><\/p>\n

M\u1ee5c ti\u00eau v\u00ec th\u1ebf kh\u00f4ng ph\u1ea3i \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng thu\u1eadn t\u1ed1i \u0111a.<\/span><\/p>\n

C\u0169ng kh\u00f4ng ph\u1ea3i tranh lu\u1eadn c\u00e0ng nhi\u1ec1u c\u00e0ng t\u1ed1t.<\/span><\/p>\n

M\u1ee5c ti\u00eau l\u00e0 t\u00ecm \u0111\u01b0\u1ee3c v\u00f9ng b\u1ea5t \u0111\u1ed3ng mang t\u00ednh x\u00e2y d\u1ef1ng<\/b> n\u1eb1m gi\u1eefa hai th\u00e1i c\u1ef1c \u1ea5y.<\/span><\/p>\n

Xung \u0111\u1ed9t \u0111\u1eb7c bi\u1ec7t d\u1ec5 x\u1ea3y ra khi c\u00f3 ba y\u1ebfu t\u1ed1: c\u00e1c b\u00ean n\u1eafm gi\u1eef l\u01b0\u1ee3ng th\u00f4ng tin kh\u00e1c nhau; v\u1ea5n \u0111\u1ec1 c\u00f3 m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng cao; v\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a m\u1ed7i ng\u01b0\u1eddi ph\u1ee5 thu\u1ed9c nhi\u1ec1u v\u00e0o quy\u1ebft \u0111\u1ecbnh c\u1ee7a ng\u01b0\u1eddi kh\u00e1c.<\/span><\/p>\n

Tr\u1edb tr\u00eau thay, \u0111\u00e2y l\u1ea1i ch\u00ednh l\u00e0 \u0111\u1eb7c \u0111i\u1ec3m c\u1ee7a ph\u1ea7n l\u1edbn nh\u1eefng quy\u1ebft \u0111\u1ecbnh quan tr\u1ecdng trong doanh nghi\u1ec7p.<\/span><\/p>\n

C\u00e2u h\u1ecfi c\u1ee7a nh\u00e0 l\u00e3nh \u0111\u1ea1o v\u00ec th\u1ebf n\u00ean chuy\u1ec3n t\u1eeb:<\/span><\/p>\n

\u201cL\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi \u0111\u1ed3ng thu\u1eadn?\u201d<\/span><\/b><\/p>\n

sang:<\/span><\/p>\n

\u201cL\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ch\u00fang ta b\u1ea5t \u0111\u1ed3ng \u0111\u1ee7 \u0111\u1ec3 c\u00f3 m\u1ed9t quy\u1ebft \u0111\u1ecbnh t\u1ed1t h\u01a1n, nh\u01b0ng kh\u00f4ng \u0111\u1ec3 b\u1ea5t \u0111\u1ed3ng ph\u00e1 h\u1ecfng kh\u1ea3 n\u0103ng l\u00e0m vi\u1ec7c c\u00f9ng nhau?\u201d<\/span><\/b><\/p>\n

2. C\u1ea9n tr\u1ecdng v\u1edbi c\u00e1i b\u1eaby c\u1ee7a \u201cNaive Realism\u201d<\/span><\/b><\/h5>\n

M\u1ed9t tr\u1edf ng\u1ea1i t\u00e2m l\u00fd \u0111\u1eb7c bi\u1ec7t nguy hi\u1ec3m l\u00e0 naive realism<\/b> \u2014 xu h\u01b0\u1edbng tin r\u1eb1ng c\u00e1ch m\u00ecnh nh\u00ecn th\u1ebf gi\u1edbi l\u00e0 kh\u00e1ch quan v\u00e0 hi\u1ec3n nhi\u00ean.<\/span><\/p>\n

Khi m\u1ed9t ng\u01b0\u1eddi th\u00f4ng minh kh\u00e1c nh\u00ecn c\u00f9ng m\u1ed9t v\u1ea5n \u0111\u1ec1 nh\u01b0ng \u0111i \u0111\u1ebfn k\u1ebft lu\u1eadn kh\u00e1c, ch\u00fang ta r\u1ea5t d\u1ec5 ngh\u0129 r\u1eb1ng h\u1ecd thi\u1ebfu th\u00f4ng tin, thi\u00ean ki\u1ebfn, c\u1ea3m t\u00ednh ho\u1eb7c \u0111\u01a1n gi\u1ea3n l\u00e0 ch\u01b0a hi\u1ec3u v\u1ea5n \u0111\u1ec1.<\/span><\/p>\n

Nh\u01b0ng ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n c\u00f3 th\u1ec3 \u0111ang ngh\u0129 ch\u00ednh x\u00e1c \u0111i\u1ec1u t\u01b0\u01a1ng t\u1ef1 v\u1ec1 ch\u00fang ta.<\/span><\/p>\n

T\u1eeb \u0111\u00f3, m\u1ed9t s\u1ef1 chuy\u1ec3n \u0111\u1ed5i nguy hi\u1ec3m x\u1ea3y ra: ch\u00fang ta ng\u1eebng ph\u00e2n t\u00edch quan \u0111i\u1ec3m<\/b> v\u00e0 b\u1eaft \u0111\u1ea7u ph\u00e1n x\u00e9t con ng\u01b0\u1eddi<\/b>.<\/span><\/p>\n

M\u1ed9t c\u00e2u h\u1ecfi t\u1ed1t h\u01a1n l\u00e0:<\/span><\/p>\n

\u201cNg\u01b0\u1eddi n\u00e0y \u0111ang nh\u00ecn th\u1ea5y \u0111i\u1ec1u g\u00ec m\u00e0 t\u00f4i ch\u01b0a nh\u00ecn th\u1ea5y?\u201d<\/span><\/b><\/p>\n

\u0110i\u1ec1u \u0111\u00f3 kh\u00f4ng c\u00f3 ngh\u0129a nh\u00e0 l\u00e3nh \u0111\u1ea1o ph\u1ea3i t\u1eeb b\u1ecf ch\u00ednh ki\u1ebfn. Leadership v\u1eabn c\u1ea7n judgment v\u00e0 cu\u1ed1i c\u00f9ng v\u1eabn c\u1ea7n decision.<\/span><\/p>\n

Nh\u01b0ng conviction without curiosity becomes rigidity<\/b> \u2014 ni\u1ec1m tin m\u1ea1nh m\u00e0 thi\u1ebfu s\u1ef1 t\u00f2 m\u00f2 r\u1ea5t d\u1ec5 tr\u1edf th\u00e0nh c\u1ee9ng nh\u1eafc.<\/span><\/p>\n

S\u1ef1 khi\u00eam nh\u01b0\u1eddng tr\u00ed tu\u1ec7 b\u1eaft \u0111\u1ea7u t\u1eeb m\u1ed9t kh\u1ea3 n\u0103ng \u0111\u01a1n gi\u1ea3n: t\u00f4i c\u00f3 th\u1ec3 bi\u1ebft \u0111i\u1ec1u b\u1ea1n ch\u01b0a bi\u1ebft, v\u00e0 b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 bi\u1ebft \u0111i\u1ec1u t\u00f4i ch\u01b0a bi\u1ebft.<\/b><\/span><\/p>\n

Khi \u1ea5y, b\u1ea5t \u0111\u1ed3ng tr\u1edf th\u00e0nh trao \u0111\u1ed5i th\u00f4ng tin thay v\u00ec \u0111\u1ed1i \u0111\u1ea7u b\u1ea3n ng\u00e3.<\/span><\/p>\n

3. Receptiveness kh\u00f4ng ch\u1ec9 l\u00e0 l\u1ecbch s\u1ef1 l\u1eafng nghe<\/span><\/b><\/h5>\n

Kh\u00f3a h\u1ecdc \u0111\u01b0a ra kh\u00e1i ni\u1ec7m receptiveness \u2014 kh\u1ea3 n\u0103ng c\u1edfi m\u1edf ti\u1ebfp nh\u1eadn quan \u0111i\u1ec3m tr\u00e1i chi\u1ec1u<\/b>, g\u1ed3m b\u1ed1n th\u00e0nh t\u1ed1: gi\u1eef b\u00ecnh t\u0129nh v\u1ec1 c\u1ea3m x\u00fac, t\u00f2 m\u00f2 tr\u01b0\u1edbc quan \u0111i\u1ec3m \u0111\u1ed1i l\u1eadp, duy tr\u00ec s\u1ef1 t\u00f4n tr\u1ecdng \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi b\u1ea5t \u0111\u1ed3ng, v\u00e0 s\u1eb5n s\u00e0ng xem x\u00e9t nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00f3 ho\u1eb7c nh\u1ea1y c\u1ea3m.<\/span><\/p>\n

C\u1ea3 b\u1ed1n \u0111\u1ec1u quan tr\u1ecdng.<\/span><\/p>\n

M\u1ed9t l\u00e3nh \u0111\u1ea1o c\u00f3 th\u1ec3 t\u1ecf ra b\u00ecnh t\u0129nh nh\u01b0ng ho\u00e0n to\u00e0n kh\u00f4ng t\u00f2 m\u00f2 v\u1ec1 quan \u0111i\u1ec3m kh\u00e1c. M\u1ed9t ng\u01b0\u1eddi kh\u00e1c c\u00f3 th\u1ec3 \u0111\u1eb7t c\u00e2u h\u1ecfi nh\u01b0ng \u00e2m th\u1ea7m m\u1ea5t \u0111i s\u1ef1 t\u00f4n tr\u1ecdng d\u00e0nh cho ng\u01b0\u1eddi b\u1ea5t \u0111\u1ed3ng. M\u1ed9t ng\u01b0\u1eddi c\u00f3 th\u1ec3 r\u1ea5t open-minded cho \u0111\u1ebfn khi cu\u1ed9c th\u1ea3o lu\u1eadn ch\u1ea1m v\u00e0o m\u1ed9t ni\u1ec1m tin m\u00e0 h\u1ecd \u0111\u1eb7c bi\u1ec7t coi tr\u1ecdng.<\/span><\/p>\n

Receptiveness th\u1ef1c s\u1ef1 \u0111\u00f2i h\u1ecfi ch\u00fang ta ph\u1ea3i xem x\u00e9t th\u00f4ng tin m\u00ecnh kh\u00f4ng th\u00edch<\/b> m\u1ed9t c\u00e1ch nghi\u00eam t\u00fac t\u01b0\u01a1ng t\u1ef1 nh\u01b0 c\u00e1ch ch\u00fang ta ti\u1ebfp nh\u1eadn th\u00f4ng tin x\u00e1c nh\u1eadn \u0111i\u1ec1u m\u00ecnh v\u1ed1n tin.<\/span><\/p>\n

\u0110i\u1ec1u \u0111\u00f3 r\u1ea5t kh\u00f3, b\u1edfi b\u1ea5t \u0111\u1ed3ng trong doanh nghi\u1ec7p hi\u1ebfm khi ch\u1ec9 l\u00e0 v\u1ea5n \u0111\u1ec1 l\u00fd tr\u00ed. Quy\u1ec1n l\u1ef1c, kinh nghi\u1ec7m, \u0111\u1ecba v\u1ecb, c\u00e1i t\u00f4i v\u00e0 l\u1ecbch s\u1eed quan h\u1ec7 \u0111\u1ec1u b\u01b0\u1edbc v\u00e0o ph\u00f2ng h\u1ecdp c\u00f9ng ch\u00fang ta.<\/span><\/p>\n

V\u00ec v\u1eady, tr\u01b0\u1edbc c\u00e2u h\u1ecfi:<\/span><\/p>\n

\u201cL\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u00f4i thuy\u1ebft ph\u1ee5c h\u1ecd?\u201d<\/span><\/b><\/p>\n

c\u00f3 l\u1ebd n\u00ean c\u00f3 m\u1ed9t c\u00e2u h\u1ecfi kh\u00e1c:<\/span><\/p>\n

\u201cT\u00f4i c\u00f3 th\u1ec3 h\u1ecdc \u0111\u01b0\u1ee3c g\u00ec t\u1eeb h\u1ecd?\u201d<\/span><\/b><\/p>\n

4. P.A.L.: H\u00e3y \u0111\u1ec3 ng\u01b0\u1eddi kh\u00e1c c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe<\/span><\/b><\/h5>\n

Suy ngh\u0129 c\u1edfi m\u1edf l\u00e0 ch\u01b0a \u0111\u1ee7. Ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n c\u1ea7n c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c<\/b> s\u1ef1 c\u1edfi m\u1edf \u1ea5y.<\/span><\/p>\n

M\u1ed9t c\u00f4ng c\u1ee5 h\u1eefu \u00edch l\u00e0 chu tr\u00ecnh P.A.L.: Paraphrase \u2014 Ask \u2014 Listen.<\/b><\/span><\/p>\n

Paraphrase \u2014 Di\u1ec5n \u0111\u1ea1t l\u1ea1i.<\/span><\/b>
\n<\/span>H\u00e3y n\u00f3i l\u1ea1i b\u1eb1ng l\u1eddi c\u1ee7a m\u00ecnh \u0111i\u1ec1u v\u1eeba nghe \u0111\u1ec3 ki\u1ec3m tra xem m\u00ecnh \u0111\u00e3 hi\u1ec3u \u0111\u00fang hay ch\u01b0a.<\/span><\/p>\n

Ask \u2014 H\u1ecfi th\u00eam.<\/span><\/b>
\n<\/span>\u0110\u1eb7t c\u00e2u h\u1ecfi khai m\u1edf thay v\u00ec c\u00e2u h\u1ecfi ch\u1ea5t v\u1ea5n.<\/span><\/p>\n

Thay v\u00ec:<\/span><\/p>\n

\u201cAnh kh\u00f4ng th\u1ea5y ph\u01b0\u01a1ng \u00e1n \u0111\u00f3 qu\u00e1 r\u1ee7i ro sao?\u201d<\/span><\/p>\n

h\u00e3y h\u1ecfi:<\/span><\/p>\n

\u201cAnh c\u00f3 th\u1ec3 gi\u00fap t\u00f4i hi\u1ec3u r\u00f5 h\u01a1n nh\u1eefng r\u1ee7i ro n\u00e0o khi\u1ebfn anh quan t\u00e2m nh\u1ea5t kh\u00f4ng?\u201d<\/span><\/p>\n

C\u00e2u h\u1ecfi ch\u1ea5t v\u1ea5n nh\u1eb1m t\u00ecm ra \u0111i\u1ec3m y\u1ebfu. Elaboration question<\/b> nh\u1eb1m t\u00ecm th\u00eam th\u00f4ng tin.<\/span><\/p>\n

Cu\u1ed1i c\u00f9ng l\u00e0:<\/span><\/p>\n

Listen \u2014 L\u1eafng nghe.<\/span><\/b><\/p>\n

\u0110\u00e2y c\u00f3 l\u1ebd l\u00e0 ph\u1ea7n kh\u00f3 nh\u1ea5t. Ch\u00fang ta th\u01b0\u1eddng nghe trong l\u00fac chu\u1ea9n b\u1ecb c\u00e2u ph\u1ea3n b\u00e1c ti\u1ebfp theo. L\u1eafng nghe th\u1ef1c s\u1ef1 \u0111\u00f2i h\u1ecfi t\u1ea1m th\u1eddi \u0111\u00ecnh ch\u1ec9 b\u1ea3n n\u0103ng \u1ea5y.<\/span><\/p>\n

R\u1ed3i ti\u1ebfp t\u1ee5c:<\/span><\/p>\n

Paraphrase \u2192 Ask \u2192 Listen \u2192 Repeat.<\/span><\/b><\/p>\n

\u0110\u1eb1ng sau P.A.L. l\u00e0 m\u1ed9t nguy\u00ean t\u1eafc l\u00e3nh \u0111\u1ea1o r\u1ea5t \u0111\u01a1n gi\u1ea3n:<\/span><\/p>\n

Tr\u01b0\u1edbc khi y\u00eau c\u1ea7u ng\u01b0\u1eddi kh\u00e1c hi\u1ec3u m\u00ecnh, h\u00e3y ch\u1ee9ng minh r\u1eb1ng m\u00ecnh \u0111\u00e3 hi\u1ec3u h\u1ecd.<\/span><\/b><\/p>\n

5. H.E.A.R.: B\u1ea5t \u0111\u1ed3ng m\u00e0 kh\u00f4ng t\u1ea1o ra s\u1ef1 ph\u00f2ng th\u1ee7<\/span><\/b><\/h5>\n

L\u1eafng nghe kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 t\u1eeb b\u1ecf quan \u0111i\u1ec3m. Nh\u00e0 l\u00e3nh \u0111\u1ea1o v\u1eabn ph\u1ea3i n\u00f3i \u0111i\u1ec1u m\u00ecnh tin l\u00e0 \u0111\u00fang. Th\u00e1ch th\u1ee9c l\u00e0 n\u00f3i sao \u0111\u1ec3 l\u1eadp lu\u1eadn \u0111\u01b0\u1ee3c xem x\u00e9t m\u00e0 kh\u00f4ng v\u00f4 t\u00ecnh k\u00edch ho\u1ea1t ph\u1ea3n \u1ee9ng ph\u00f2ng th\u1ee7.<\/span><\/p>\n

K\u1ef9 thu\u1eadt H.E.A.R.<\/b> cung c\u1ea5p m\u1ed9t c\u1ea5u tr\u00fac r\u1ea5t th\u1ef1c t\u1ebf.<\/span><\/p>\n

H \u2014 Hedge your claims:<\/span><\/b> Gi\u1ea3m t\u00ednh tuy\u1ec7t \u0111\u1ed1i trong kh\u1eb3ng \u0111\u1ecbnh.<\/span>
\n<\/span>\u201cT\u00f4i ngh\u0129 c\u00f3 kh\u1ea3 n\u0103ng r\u1eb1ng\u2026\u201d t\u1ea1o nhi\u1ec1u kh\u00f4ng gian \u0111\u1ed1i tho\u1ea1i h\u01a1n \u201cR\u00f5 r\u00e0ng l\u00e0\u2026\u201d<\/span><\/p>\n

E \u2014 Emphasize agreement:<\/span><\/b> Nh\u1ea5n m\u1ea1nh \u0111i\u1ec3m \u0111\u1ed3ng thu\u1eadn.<\/span>
\n<\/span>\u201cT\u00f4i ngh\u0129 c\u1ea3 hai ch\u00fang ta \u0111\u1ec1u mu\u1ed1n d\u1ef1 \u00e1n th\u00e0nh c\u00f4ng\u201d nh\u1eafc m\u1ecdi ng\u01b0\u1eddi r\u1eb1ng b\u1ea5t \u0111\u1ed3ng v\u1ec1 ph\u01b0\u01a1ng ph\u00e1p kh\u00f4ng nh\u1ea5t thi\u1ebft l\u00e0 b\u1ea5t \u0111\u1ed3ng v\u1ec1 m\u1ee5c ti\u00eau.<\/span><\/p>\n

A \u2014 Acknowledge other perspectives:<\/span><\/b> C\u00f4ng nh\u1eadn g\u00f3c nh\u00ecn kh\u00e1c.<\/span>
\n<\/span>\u201cT\u00f4i hi\u1ec3u t\u1ea1i sao anh quan ng\u1ea1i v\u1ec1 th\u1eddi \u0111i\u1ec3m n\u00e0y\u201d th\u1ec3 hi\u1ec7n s\u1ef1 ghi nh\u1eadn m\u00e0 kh\u00f4ng b\u1eaft bu\u1ed9c ph\u1ea3i \u0111\u1ed3ng \u00fd.<\/span><\/p>\n

R \u2014 Reframe to the positive:<\/span><\/b> Chuy\u1ec3n v\u1ea5n \u0111\u1ec1 sang k\u1ebft qu\u1ea3 t\u00edch c\u1ef1c m\u00e0 hai b\u00ean mu\u1ed1n \u0111\u1ea1t \u0111\u01b0\u1ee3c.<\/span><\/p>\n

\u0110i\u1ec3m \u0111\u1eb7c bi\u1ec7t \u0111\u00e1ng suy ngh\u0129 l\u00e0 hedging<\/b>. L\u00e3nh \u0111\u1ea1o th\u01b0\u1eddng \u0111\u01b0\u1ee3c t\u01b0\u1edfng th\u01b0\u1edfng cho s\u1ef1 quy\u1ebft \u0111o\u00e1n n\u00ean d\u1ec5 nh\u1ea7m s\u1ef1 d\u00e8 d\u1eb7t trong ng\u00f4n ng\u1eef v\u1edbi y\u1ebfu \u0111u\u1ed1i.<\/span><\/p>\n

Nh\u01b0ng indecision<\/b> kh\u00e1c ho\u00e0n to\u00e0n v\u1edbi intellectual humility<\/b>.<\/span><\/p>\n

\u201cT\u00f4i c\u00f3 th\u1ec3 \u0111ang b\u1ecf s\u00f3t \u0111i\u1ec1u g\u00ec \u0111\u00f3, nh\u01b0ng v\u1edbi nh\u1eefng d\u1eef li\u1ec7u hi\u1ec7n c\u00f3, t\u00f4i nghi\u00eang v\u1ec1 ph\u01b0\u01a1ng \u00e1n A\u201d v\u1eeba th\u1ec3 hi\u1ec7n ch\u00ednh ki\u1ebfn v\u1eeba duy tr\u00ec s\u1ef1 c\u1edfi m\u1edf.<\/span><\/p>\n

\u0110\u00f4i khi \u0111\u00f3 l\u00e0 bi\u1ec3u hi\u1ec7n c\u1ee7a m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o m\u1ea1nh h\u01a1n, kh\u00f4ng ph\u1ea3i y\u1ebfu h\u01a1n.<\/span><\/p>\n

6. D\u1eef ki\u1ec7n thay \u0111\u1ed5i suy ngh\u0129; c\u00e2u chuy\u1ec7n thay \u0111\u1ed5i g\u00f3c nh\u00ecn<\/span><\/b><\/h5>\n

Khi tranh lu\u1eadn tr\u1edf n\u00ean c\u0103ng th\u1eb3ng, ph\u1ea3n \u1ee9ng t\u1ef1 nhi\u00ean c\u1ee7a ch\u00fang ta l\u00e0 \u0111\u01b0a th\u00eam d\u1eef li\u1ec7u.<\/span><\/p>\n

\u0110\u00f4i khi \u0111i\u1ec1u \u0111\u00f3 hi\u1ec7u qu\u1ea3. Nh\u01b0ng \u0111\u00f4i khi m\u1ed7i b\u00ean ch\u1ec9 ti\u1ebfp t\u1ee5c t\u00ecm th\u00eam b\u1eb1ng ch\u1ee9ng c\u1ee7ng c\u1ed1 \u0111i\u1ec1u m\u00ecnh \u0111\u00e3 tin.<\/span><\/p>\n

Storytelling ho\u1ea1t \u0111\u1ed9ng theo m\u1ed9t c\u01a1 ch\u1ebf kh\u00e1c.<\/span><\/p>\n

Facts tr\u1ea3 l\u1eddi: \u0110i\u1ec1u g\u00ec \u0111\u00fang?<\/span><\/b><\/p>\n

Stories tr\u1ea3 l\u1eddi: T\u1ea1i sao \u0111i\u1ec1u n\u00e0y c\u00f3 \u00fd ngh\u0129a v\u1edbi t\u00f4i?<\/span><\/b><\/p>\n

Ch\u1eb3ng h\u1ea1n, t\u00f4i tin r\u1eb1ng m\u1ed9t doanh nghi\u1ec7p kh\u00f4ng c\u1ea7n tr\u1edf th\u00e0nh l\u1edbn nh\u1ea5t \u0111\u1ec3 tr\u1edf n\u00ean v\u0129 \u0111\u1ea1i. T\u00f4i c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng nh\u1eefng l\u00fd thuy\u1ebft v\u1ec1 differentiation, specialization v\u00e0 competitive advantage \u0111\u1ec3 b\u1ea3o v\u1ec7 quan \u0111i\u1ec3m \u1ea5y. Nh\u01b0ng t\u00f4i c\u0169ng c\u00f3 th\u1ec3 k\u1ec3 v\u1ec1 nh\u1eefng tr\u1ea3i nghi\u1ec7m th\u1ef1c t\u1ebf \u0111\u00e3 gi\u00fap t\u00f4i nh\u1eadn ra gi\u00e1 tr\u1ecb c\u1ee7a s\u1ef1 t\u1eadp trung, linh ho\u1ea1t, v\u0103n h\u00f3a ri\u00eang v\u00e0 s\u1ef1 g\u1ea7n g\u0169i v\u1edbi kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

D\u1eef ki\u1ec7n t\u1ea1o credibility<\/b>. Tr\u1ea3i nghi\u1ec7m t\u1ea1o meaning<\/b>.<\/span><\/p>\n

M\u1ed9t c\u00f4ng th\u1ee9c m\u1ea1nh l\u00e0:<\/span><\/p>\n

Experience + Evidence + Meaning<\/span><\/b><\/p>\n

C\u00e2u chuy\u1ec7n kh\u00f4ng n\u00ean thay th\u1ebf b\u1eb1ng ch\u1ee9ng. Nh\u01b0ng c\u00e2u chuy\u1ec7n c\u00f3 th\u1ec3 gi\u00fap ng\u01b0\u1eddi kh\u00e1c hi\u1ec3u kh\u00f4ng ch\u1ec9 ch\u00fang ta tin \u0111i\u1ec1u g\u00ec<\/b>, m\u00e0 c\u00f2n v\u00ec sao ch\u00fang ta \u0111i \u0111\u1ebfn ni\u1ec1m tin \u1ea5y<\/b>.<\/span><\/p>\n

7. \u0110\u1ed9i ng\u0169 m\u1ea1nh thi\u1ebft k\u1ebf cho s\u1ef1 b\u1ea5t \u0111\u1ed3ng<\/span><\/b><\/h5>\n

C\u00f3 l\u1ebd b\u00e0i h\u1ecdc quan tr\u1ecdng nh\u1ea5t c\u1ee7a kh\u00f3a h\u1ecdc n\u1eb1m \u1edf c\u1ea5p \u0111\u1ed9 t\u1ed5 ch\u1ee9c.<\/span><\/p>\n

L\u00e3nh \u0111\u1ea1o th\u01b0\u1eddng n\u00f3i: \u201cM\u1ecdi ng\u01b0\u1eddi c\u1ee9 th\u1eb3ng th\u1eafn g\u00f3p \u00fd.\u201d Nh\u01b0ng hierarchy kh\u00f4ng bi\u1ebfn m\u1ea5t ch\u1ec9 v\u00ec CEO tuy\u00ean b\u1ed1 r\u1eb1ng m\u1ecdi ti\u1ebfng n\u00f3i \u0111\u1ec1u b\u00ecnh \u0111\u1eb3ng.<\/span><\/p>\n

Productive disagreement ph\u1ea3i \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf v\u00e0o quy tr\u00ecnh.<\/span><\/b><\/p>\n

C\u00f3 th\u1ec3 thu th\u1eadp \u00fd ki\u1ebfn b\u1eb1ng v\u0103n b\u1ea3n tr\u01b0\u1edbc cu\u1ed9c h\u1ecdp \u0111\u1ec3 tr\u00e1nh quan \u0111i\u1ec3m c\u1ee7a ng\u01b0\u1eddi c\u00f3 ch\u1ee9c v\u1ee5 cao nh\u1ea5t tr\u1edf th\u00e0nh \u0111i\u1ec3m neo cho t\u1ea5t c\u1ea3. B\u1ecf phi\u1ebfu k\u00edn c\u00f3 th\u1ec3 l\u00e0m l\u1ed9 ra nh\u1eefng b\u1ea5t \u0111\u1ed3ng \u0111ang b\u1ecb che gi\u1ea5u. Devil\u2019s Advocate<\/b> ho\u1eb7c Red Team<\/b> c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c giao nhi\u1ec7m v\u1ee5 c\u1ed1 t\u00ecnh t\u00ecm \u0111i\u1ec3m y\u1ebfu c\u1ee7a ph\u01b0\u01a1ng \u00e1n \u0111\u01b0\u1ee3c s\u1ed1 \u0111\u00f4ng \u1ee7ng h\u1ed9.<\/span><\/p>\n

Nh\u1eefng ng\u01b0\u1eddi \u00edt n\u00f3i c\u1ea7n \u0111\u01b0\u1ee3c ch\u1ee7 \u0111\u1ed9ng m\u1eddi ph\u00e1t bi\u1ec3u.<\/span><\/p>\n

V\u00e0 \u0111\u00f4i khi, ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o n\u00ean n\u00f3i sau c\u00f9ng<\/b>.<\/span><\/p>\n

Quan tr\u1ecdng h\u01a1n n\u1eefa l\u00e0 ph\u1ea3i l\u00e0m r\u00f5 decision rights:<\/span><\/p>\n

Ai \u0111\u01b0\u1ee3c \u0111\u00f3ng g\u00f3p \u00fd ki\u1ebfn? Ai b\u1ecf phi\u1ebfu? Ai \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng? Quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111\u01b0a ra khi n\u00e0o?<\/span><\/p>\n

M\u1ed9t CEO ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 n\u00f3i:<\/span><\/p>\n

\u201cT\u00f4i mu\u1ed1n m\u1ecdi ng\u01b0\u1eddi th\u00e1ch th\u1ee9c ph\u01b0\u01a1ng \u00e1n n\u00e0y m\u1ed9t c\u00e1ch th\u1eb3ng th\u1eafn. T\u00f4i s\u1ebd l\u1eafng nghe t\u1ea5t c\u1ea3 c\u00e1c quan \u0111i\u1ec3m v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng v\u00e0o th\u1ee9 S\u00e1u.\u201d<\/span><\/p>\n

\u0110\u00f3 kh\u00f4ng ph\u1ea3i m\u00e2u thu\u1eabn gi\u1eefa openness v\u00e0 authority.<\/span><\/p>\n

\u0110\u00f3 l\u00e0 receptiveness \u0111i c\u00f9ng accountability<\/b>.<\/span><\/p>\n

8. T\u1eeb th\u1eafng m\u1ed9t cu\u1ed9c tranh lu\u1eadn \u0111\u1ebfn t\u1ea1o ra quy\u1ebft \u0111\u1ecbnh t\u1ed1t h\u01a1n<\/span><\/b><\/h5>\n

Nh\u00ecn t\u1ed5ng th\u1ec3, kh\u00f3a h\u1ecdc t\u1ea1o ra m\u1ed9t chu\u1ed7i t\u01b0 duy r\u1ea5t logic.<\/span><\/p>\n

Receptiveness<\/span><\/b> thay \u0111\u1ed5i c\u00e1ch ch\u00fang ta suy ngh\u0129 v\u1ec1 b\u1ea5t \u0111\u1ed3ng.<\/span><\/p>\n

P.A.L.<\/span><\/b> thay \u0111\u1ed5i c\u00e1ch ch\u00fang ta l\u1eafng nghe.<\/span><\/p>\n

H.E.A.R.<\/span><\/b> thay \u0111\u1ed5i c\u00e1ch ch\u00fang ta tr\u00ecnh b\u00e0y ch\u00ednh ki\u1ebfn.<\/span><\/p>\n

Storytelling<\/span><\/b> gi\u00fap ng\u01b0\u1eddi kh\u00e1c hi\u1ec3u tr\u1ea3i nghi\u1ec7m \u0111\u1ee9ng ph\u00eda sau ni\u1ec1m tin c\u1ee7a ch\u00fang ta.<\/span><\/p>\n

V\u00e0 team process<\/b> bi\u1ebfn nh\u1eefng b\u1ea5t \u0111\u1ed3ng c\u00e1 nh\u00e2n th\u00e0nh tr\u00ed tu\u1ec7 t\u1eadp th\u1ec3.<\/span><\/p>\n

\u0110\u1ed1i v\u1edbi l\u00e3nh \u0111\u1ea1o, \u0111i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng b\u1edfi quy\u1ec1n l\u1ef1c t\u1ea1o ra m\u1ed9t ngh\u1ecbch l\u00fd: c\u00e0ng l\u00ean cao, ch\u00fang ta c\u00e0ng d\u1ec5 \u0111\u01b0\u1ee3c n\u00f3i v\u00e0 c\u00e0ng kh\u00f3 nghe \u0111\u01b0\u1ee3c \u0111i\u1ec1u ng\u01b0\u1eddi kh\u00e1c th\u1ef1c s\u1ef1 ngh\u0129.<\/b><\/span><\/p>\n

Nh\u00e2n vi\u00ean nhanh ch\u00f3ng h\u1ecdc \u0111\u01b0\u1ee3c l\u00e3nh \u0111\u1ea1o mu\u1ed1n nghe \u0111i\u1ec1u g\u00ec. Im l\u1eb7ng d\u1ea7n tr\u00f4ng gi\u1ed1ng \u0111\u1ed3ng thu\u1eadn. \u0110\u1ed3ng thu\u1eadn d\u1ea7n \u0111\u01b0\u1ee3c hi\u1ec3u th\u00e0nh b\u1eb1ng ch\u1ee9ng r\u1eb1ng quy\u1ebft \u0111\u1ecbnh \u0111\u00fang. Cu\u1ed1i c\u00f9ng, l\u00e3nh \u0111\u1ea1o c\u00f3 th\u1ec3 b\u1ecb bao quanh b\u1edfi s\u1ef1 x\u00e1c nh\u1eadn \u0111\u00fang v\u00e0o l\u00fac h\u1ecd c\u1ea7n \u0111\u01b0\u1ee3c th\u00e1ch th\u1ee9c nh\u1ea5t.<\/span><\/p>\n

Gi\u1ea3i ph\u00e1p kh\u00f4ng ph\u1ea3i leadership y\u1ebfu h\u01a1n.<\/span><\/p>\n

M\u00e0 l\u00e0 m\u1ed9t ki\u1ec3u leadership \u0111\u1ee7 t\u1ef1 tin \u0111\u1ec3 m\u1eddi g\u1ecdi s\u1ef1 ph\u1ea3n bi\u1ec7n<\/b>.<\/span><\/p>\n

\u0110\u1ed9i ng\u0169 m\u1ea1nh nh\u1ea5t v\u00ec v\u1eady kh\u00f4ng ph\u1ea3i \u0111\u1ed9i ng\u0169 \u0111\u1ed3ng \u00fd v\u1edbi nhau nhi\u1ec1u nh\u1ea5t. \u0110\u00f3 l\u00e0 \u0111\u1ed9i ng\u0169 c\u00f3 th\u1ec3 th\u00e1ch th\u1ee9c gi\u1ea3 \u0111\u1ecbnh m\u00e0 kh\u00f4ng c\u00f4ng k\u00edch con ng\u01b0\u1eddi; l\u1eafng nghe m\u00e0 kh\u00f4ng t\u1eeb b\u1ecf ph\u00e1n \u0111o\u00e1n; tranh lu\u1eadn m\u00e0 kh\u00f4ng ph\u00e1 v\u1ee1 ni\u1ec1m tin; v\u00e0 quy\u1ebft \u0111\u1ecbnh m\u00e0 kh\u00f4ng \u0111\u00f2i h\u1ecfi t\u1ea5t c\u1ea3 ph\u1ea3i \u0111\u1ed3ng \u00fd.<\/span><\/p>\n

\"\"
Ti\u1ebfn s\u0129 Ph\u1ea1m H\u00e0 – Ch\u1ee7 t\u1ecbch v\u00e0 CEO t\u1eadp \u0111o\u00e0n Luxgroup<\/figcaption><\/figure>\n

C\u00f3 th\u1ec3 c\u00f4 \u0111\u1ecdng to\u00e0n b\u1ed9 kh\u00f3a h\u1ecdc th\u00e0nh n\u0103m nguy\u00ean t\u1eafc:<\/span><\/p>\n

T\u00f2 m\u00f2 tr\u01b0\u1edbc khi ch\u1eafc ch\u1eafn.
\nL\u1eafng nghe tr\u01b0\u1edbc khi ph\u1ea3n h\u1ed3i.
\nB\u1ea5t \u0111\u1ed3ng nh\u01b0ng kh\u00f4ng b\u1ea5t k\u00ednh.
\nQuy\u1ebft \u0111\u1ecbnh m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng.
\nR\u1ed3i c\u00f9ng nhau ti\u1ebfn v\u1ec1 ph\u00eda tr\u01b0\u1edbc.<\/span><\/b><\/p>\n

B\u1edfi m\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng c\u1ee7a b\u1ea5t \u0111\u1ed3ng hi\u1ec7u qu\u1ea3 kh\u00f4ng ph\u1ea3i ch\u1ee9ng minh ai th\u1eafng cu\u1ed9c tranh lu\u1eadn<\/b>.<\/span><\/p>\n

M\u00e0 l\u00e0 \u0111\u1ec3 c\u1ea3 \u0111\u1ed9i ng\u0169 c\u00f3 th\u1ec3 \u0111\u01b0a ra m\u1ed9t quy\u1ebft \u0111\u1ecbnh t\u1ed1t h\u01a1n quy\u1ebft \u0111\u1ecbnh m\u00e0 b\u1ea5t k\u1ef3 c\u00e1 nh\u00e2n n\u00e0o c\u00f3 th\u1ec3 \u0111\u01b0a ra m\u1ed9t m\u00ecnh<\/b>.<\/span><\/p>\n

\n","protected":false},"excerpt":{"rendered":"

V\u00ec sao nh\u1eefng nh\u00e0 l\u00e3nh \u0111\u1ea1o gi\u1ecfi kh\u00f4ng lo\u1ea1i b\u1ecf xung \u0111\u1ed9t \u2014 m\u00e0 bi\u1ebfn…<\/p>\n","protected":false},"author":5,"featured_media":28574,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[184,535,1299,545],"tags":[262,369],"_links":{"self":[{"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/posts\/28598"}],"collection":[{"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/comments?post=28598"}],"version-history":[{"count":2,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/posts\/28598\/revisions"}],"predecessor-version":[{"id":28600,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/posts\/28598\/revisions\/28600"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/media\/28574"}],"wp:attachment":[{"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/media?parent=28598"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/categories?post=28598"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/tags?post=28598"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}