{"id":28768,"date":"2026-08-31T03:05:43","date_gmt":"2026-08-31T03:05:43","guid":{"rendered":"https:\/\/luxgroup.vn\/?p=28768"},"modified":"2026-08-31T03:34:36","modified_gmt":"2026-08-31T03:34:36","slug":"people-first-as-always-luxers-are-kings-customers-are-queens","status":"publish","type":"post","link":"https:\/\/luxgroup.vn\/vi\/people-first-as-always-luxers-are-kings-customers-are-queens\/","title":{"rendered":"PEOPLE FIRST, AS ALWAYS! Luxers are Kings. Customers are Queens"},"content":{"rendered":"

Dr. Ph\u1ea1m H\u00e0<\/a> \u2013 Ch\u1ee7 t\u1ecbch S\u00e1ng l\u1eadp ki\u00eam CEO LuxGroup<\/a>\u00ae<\/span><\/em><\/p>\n

Trong ng\u00e0nh d\u1ecbch v\u1ee5, c\u00f3 m\u1ed9t nguy\u00ean t\u1eafc g\u1ea7n nh\u01b0 kh\u00f4ng ai tranh lu\u1eadn: kh\u00e1ch h\u00e0ng l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf<\/b>.<\/span><\/p>\n

Tuy nhi\u00ean, nguy\u00ean t\u1eafc \u1ea5y ch\u1ec9 \u0111\u00fang m\u1ed9t n\u1eeda.<\/span><\/p>\n

Doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u1eb7t kh\u00e1ch h\u00e0ng \u1edf trung t\u00e2m c\u1ee7a m\u1ecdi tuy\u00ean b\u1ed1, quy tr\u00ecnh v\u00e0 chi\u1ebfn d\u1ecbch truy\u1ec1n th\u00f4ng. Nh\u01b0ng n\u1ebfu nh\u1eefng ng\u01b0\u1eddi tr\u1ef1c ti\u1ebfp t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00f4ng \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng, l\u1eafng nghe v\u00e0 trao quy\u1ec1n, l\u1eddi h\u1ee9a v\u1edbi kh\u00e1ch h\u00e0ng cu\u1ed1i c\u00f9ng s\u1ebd tr\u1edf th\u00e0nh m\u1ed9t kh\u1ea9u hi\u1ec7u.<\/span><\/p>\n

T\u1ea1i LuxGroup\u00ae, ch\u00fang t\u00f4i nh\u00ecn m\u1ed1i quan h\u1ec7 \u1ea5y theo m\u1ed9t tr\u00ecnh t\u1ef1 kh\u00e1c:<\/span><\/p>\n

People First, as always.<\/span><\/b><\/p>\n

Luxers are Kings. Customers are Queens.<\/span><\/b><\/p>\n

Luxers l\u00e0 nh\u1eefng v\u1ecb vua v\u00ec h\u1ecd \u0111\u01b0\u1ee3c tin t\u01b0\u1edfng, ph\u00e1t tri\u1ec3n v\u00e0 trao quy\u1ec1n l\u00e0m ch\u1ee7. Kh\u00e1ch h\u00e0ng l\u00e0 nh\u1eefng n\u1eef ho\u00e0ng v\u00ec h\u1ecd \u0111\u01b0\u1ee3c l\u1eafng nghe, th\u1ea5u hi\u1ec3u v\u00e0 ph\u1ee5ng s\u1ef1 b\u1eb1ng s\u1ef1 tinh t\u1ebf, ch\u00e2n th\u00e0nh v\u00e0 l\u00f2ng hi\u1ebfu kh\u00e1ch t\u1eeb t\u00e2m.<\/span><\/p>\n

Hai b\u00ean kh\u00f4ng c\u1ea1nh tranh \u0111\u1ec3 gi\u00e0nh l\u1ea5y v\u01b0\u01a1ng mi\u1ec7n. H\u1ecd t\u1ea1o n\u00ean m\u1ed9t m\u1ed1i quan h\u1ec7 t\u01b0\u01a1ng h\u1ed7: khi Luxers \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed b\u1eb1ng ph\u1ea9m gi\u00e1, h\u1ecd c\u00f3 kh\u1ea3 n\u0103ng trao l\u1ea1i ph\u1ea9m gi\u00e1 \u1ea5y cho kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

\u0110\u00e2y kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t tri\u1ebft l\u00fd nh\u00e2n v\u0103n. \u0110\u00f3 l\u00e0 m\u1ed9t logic kinh doanh.<\/span><\/p>\n

Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng b\u1eaft \u0111\u1ea7u tr\u01b0\u1edbc khi kh\u00e1ch h\u00e0ng xu\u1ea5t hi\u1ec7n<\/strong><\/h5>\n

Kh\u00e1ch h\u00e0ng nh\u00ecn th\u1ea5y c\u0103n ph\u00f2ng \u0111\u00e3 \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb, m\u00f3n \u0103n \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y, h\u00e0nh tr\u00ecnh \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf v\u00e0 n\u1ee5 c\u01b0\u1eddi c\u1ee7a ng\u01b0\u1eddi ph\u1ee5c v\u1ee5. Nh\u01b0ng h\u1ecd kh\u00f4ng nh\u00ecn th\u1ea5y h\u00e0ng tr\u0103m quy\u1ebft \u0111\u1ecbnh di\u1ec5n ra tr\u01b0\u1edbc \u0111\u00f3.<\/span><\/p>\n

M\u1ed9t Luxer l\u1eafng nghe mong mu\u1ed1n c\u1ee7a kh\u00e1ch. M\u1ed9t ng\u01b0\u1eddi kh\u00e1c thi\u1ebft k\u1ebf h\u00e0nh tr\u00ecnh. Ng\u01b0\u1eddi kh\u00e1c ki\u1ec3m tra cabin, chu\u1ea9n b\u1ecb th\u1ef1c \u0111\u01a1n, \u0111i\u1ec1u ph\u1ed1i ph\u01b0\u01a1ng ti\u1ec7n, x\u1eed l\u00fd nh\u00e0 cung c\u1ea5p v\u00e0 d\u1ef1 \u0111o\u00e1n nh\u1eefng r\u1ee7i ro c\u00f3 th\u1ec3 ph\u00e1t sinh.<\/span><\/p>\n

Tr\u01b0\u1edbc khi kh\u00e1ch h\u00e0ng c\u00f3 m\u1ed9t tr\u1ea3i nghi\u1ec7m, nh\u00e2n vi\u00ean \u0111\u00e3 c\u00f3 h\u00e0ng lo\u1ea1t tr\u1ea3i nghi\u1ec7m v\u1edbi ch\u00ednh doanh nghi\u1ec7p: h\u1ecd c\u00f3 \u0111\u01b0\u1ee3c cung c\u1ea5p \u0111\u1ee7 th\u00f4ng tin kh\u00f4ng, c\u00f3 \u0111\u01b0\u1ee3c l\u00e3nh \u0111\u1ea1o l\u1eafng nghe kh\u00f4ng, c\u00f3 quy\u1ec1n x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 kh\u00f4ng v\u00e0 c\u00f3 c\u1ea3m th\u1ea5y t\u1ef1 h\u00e0o v\u1ec1 s\u1ea3n ph\u1ea9m m\u00ecnh \u0111ang cung c\u1ea5p kh\u00f4ng?<\/span><\/p>\n

Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00ec th\u1ebf kh\u00f4ng b\u1eaft \u0111\u1ea7u t\u1ea1i \u0111i\u1ec3m b\u00e1n h\u00e0ng hay th\u1eddi \u0111i\u1ec3m \u0111\u00f3n kh\u00e1ch. N\u00f3 b\u1eaft \u0111\u1ea7u t\u1eeb c\u00e1ch doanh nghi\u1ec7p \u0111\u1ed1i x\u1eed v\u1edbi con ng\u01b0\u1eddi b\u00ean trong t\u1ed5 ch\u1ee9c.<\/span><\/p>\n

M\u1ed9t nh\u00e2n vi\u00ean kh\u00f4ng h\u1ea1nh ph\u00fac v\u1eabn c\u00f3 th\u1ec3 m\u1ec9m c\u01b0\u1eddi theo quy tr\u00ecnh. Nh\u01b0ng n\u1ee5 c\u01b0\u1eddi \u1ea5y kh\u00f3 t\u1ea1o ra k\u1ebft n\u1ed1i th\u1eadt s\u1ef1. M\u1ed9t nh\u00e2n vi\u00ean kh\u00f4ng \u0111\u01b0\u1ee3c tin t\u01b0\u1edfng c\u00f3 th\u1ec3 l\u00e0m \u0111\u00fang h\u01b0\u1edbng d\u1eabn, nh\u01b0ng hi\u1ebfm khi d\u00e1m l\u00e0m \u0111i\u1ec1u \u0111\u1eb7c bi\u1ec7t v\u00e0o th\u1eddi \u0111i\u1ec3m kh\u00e1ch h\u00e0ng c\u1ea7n nh\u1ea5t.<\/span><\/p>\n

D\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chu\u1ea9n h\u00f3a. L\u00f2ng hi\u1ebfu kh\u00e1ch th\u00ec kh\u00f4ng.<\/span><\/p>\n

\"\"<\/p>\n

People First kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 Customer Second<\/strong><\/h5>\n

C\u1ee5m t\u1eeb \u201cPeople First\u201d \u0111\u00f4i khi b\u1ecb hi\u1ec3u nh\u1ea7m l\u00e0 \u0111\u1eb7t l\u1ee3i \u00edch nh\u00e2n vi\u00ean l\u00ean tr\u00ean kh\u00e1ch h\u00e0ng. Nh\u01b0ng \u0111i\u1ec1u LuxGroup mu\u1ed1n n\u00f3i kh\u00f4ng ph\u1ea3i l\u00e0 th\u1ee9 b\u1eadc v\u1ec1 t\u1ea7m quan tr\u1ecdng. \u0110\u00f3 l\u00e0 tr\u00ecnh t\u1ef1 t\u1ea1o ra gi\u00e1 tr\u1ecb<\/b>.<\/span><\/p>\n

Luxers \u0111\u1ee9ng tr\u01b0\u1edbc trong h\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb \u0111\u1ec3 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u1eb7t \u1edf trung t\u00e2m c\u1ee7a tr\u1ea3i nghi\u1ec7m.<\/span><\/p>\n

Logic \u1ea5y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c di\u1ec5n \u0111\u1ea1t b\u1eb1ng m\u1ed9t chu\u1ed7i nh\u00e2n qu\u1ea3:<\/span><\/p>\n

Luxers h\u1ea1nh ph\u00fac t\u1ea1o n\u00ean kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac. Kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac t\u1ea1o n\u00ean doanh nghi\u1ec7p kh\u1ecfe m\u1ea1nh. Doanh nghi\u1ec7p kh\u1ecfe m\u1ea1nh t\u1ea1o ra th\u1ecbnh v\u01b0\u1ee3ng chung.<\/span><\/b><\/p>\n

V\u00ec v\u1eady, People First\u00ae kh\u00f4ng ph\u1ea3i ch\u00ednh s\u00e1ch ph\u00fac l\u1ee3i t\u00e1ch r\u1eddi hi\u1ec7u qu\u1ea3 kinh doanh. \u0110\u00f3 l\u00e0 n\u1ec1n t\u1ea3ng c\u1ee7a hi\u1ec7u su\u1ea5t, ch\u1ea5t l\u01b0\u1ee3ng, s\u00e1ng t\u1ea1o v\u00e0 l\u00f2ng trung th\u00e0nh.<\/span><\/p>\n

Khi nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n, h\u1ecd ph\u1ee5c v\u1ee5 t\u1ed1t h\u01a1n. Khi \u0111\u01b0\u1ee3c trao quy\u1ec1n, h\u1ecd x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 nhanh h\u01a1n. Khi hi\u1ec3u r\u00f5 m\u1ee5c \u0111\u00edch c\u1ee7a c\u00f4ng vi\u1ec7c, h\u1ecd t\u1ea1o ra tr\u1ea3i nghi\u1ec7m c\u00f3 \u00fd ngh\u0129a h\u01a1n. Khi c\u1ea3m th\u1ea5y t\u1ef1 h\u00e0o, h\u1ecd tr\u1edf th\u00e0nh \u0111\u1ea1i s\u1ee9 th\u01b0\u01a1ng hi\u1ec7u \u0111\u00e1ng tin c\u1eady nh\u1ea5t.<\/span><\/p>\n

Thi\u1ebft k\u1ebf tr\u1ea3i nghi\u1ec7m t\u1eeb b\u00ean trong ra b\u00ean ngo\u00e0i<\/strong><\/h5>\n

Kh\u00f3a h\u1ecdc Transforming Customer Experiences<\/b> c\u1ee7a HBS Online ti\u1ebfp c\u1eadn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng th\u00f4ng qua b\u1ed1n n\u0103ng l\u1ef1c: Design, Elevate, Engage v\u00e0 Transform<\/b>.<\/span><\/p>\n

T\u1ea1i LuxGroup, b\u1ed1n n\u0103ng l\u1ef1c n\u00e0y \u0111\u1ec1u b\u1eaft \u0111\u1ea7u t\u1eeb Luxers.<\/span><\/p>\n

Design \u2013 Thi\u1ebft k\u1ebf<\/span><\/b> l\u00e0 x\u00e1c \u0111\u1ecbnh nh\u1eefng thu\u1ed9c t\u00ednh m\u00e0 kh\u00e1ch h\u00e0ng ph\u1ea3i c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c \u1edf m\u1ecdi \u0111i\u1ec3m ch\u1ea1m.<\/span><\/p>\n

V\u1edbi LuxGroup, \u0111\u00f3 l\u00e0 t\u00ednh ch\u00e2n th\u1ef1c, s\u1ef1 c\u00e1 nh\u00e2n h\u00f3a, chi\u1ec1u s\u00e2u v\u0103n h\u00f3a v\u00e0 l\u00f2ng hi\u1ebfu kh\u00e1ch Vi\u1ec7t Nam. Tri\u1ebft l\u00fd Luxury is Culture\u00ae<\/b> nh\u1eafc ch\u00fang t\u00f4i r\u1eb1ng xa x\u1ec9 kh\u00f4ng ch\u1ec9 n\u1eb1m \u1edf v\u1eadt ch\u1ea5t. Xa x\u1ec9 c\u00f2n l\u00e0 \u00fd ngh\u0129a, th\u1eddi gian, s\u1ef1 th\u1ea5u hi\u1ec3u v\u00e0 nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00f4ng th\u1ec3 s\u1ea3n xu\u1ea5t h\u00e0ng lo\u1ea1t.<\/span><\/p>\n

Heritage Cruises k\u1ec3 c\u00e2u chuy\u1ec7n v\u1ec1 v\u0103n h\u00f3a bi\u1ec3n v\u00e0 tinh th\u1ea7n doanh nh\u00e2n Vi\u1ec7t Nam. Emperor Cruises k\u1ebft h\u1ee3p ngh\u1ec7 thu\u1eadt, \u1ea9m th\u1ef1c v\u00e0 v\u1ebb \u0111\u1eb9p c\u1ee7a di s\u1ea3n ho\u00e0ng gia. Amiral Cruises for Presidents\u00ae k\u1ebft n\u1ed1i d\u00f2ng s\u00f4ng S\u00e0i G\u00f2n v\u1edbi l\u1ecbch s\u1eed, kh\u00e1t v\u1ecdng v\u00e0 k\u00fd \u1ee9c d\u00e2n t\u1ed9c. Lux Travel DMC thi\u1ebft k\u1ebf nh\u1eefng h\u00e0nh tr\u00ecnh ri\u00eang t\u01b0 gi\u00fap du kh\u00e1ch kh\u00e1m ph\u00e1 \u0111i\u1ec3m \u0111\u1ebfn th\u00f4ng qua con ng\u01b0\u1eddi, di s\u1ea3n v\u00e0 \u0111\u1eddi s\u1ed1ng b\u1ea3n \u0111\u1ecba.<\/span><\/p>\n

Nh\u01b0ng kh\u00f4ng m\u1ed9t c\u00e2u chuy\u1ec7n th\u01b0\u01a1ng hi\u1ec7u n\u00e0o c\u00f3 th\u1ec3 s\u1ed1ng \u0111\u1ed9ng n\u1ebfu Luxers kh\u00f4ng hi\u1ec3u v\u00e0 tin v\u00e0o n\u00f3.<\/span><\/p>\n

Khi nh\u00e2n vi\u00ean nh\u00ecn m\u00ecnh nh\u01b0 nh\u1eefng \u0111\u1ea1i s\u1ee9 v\u0103n h\u00f3a thay v\u00ec ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n d\u1ecbch v\u1ee5, tr\u1ea3i nghi\u1ec7m s\u1ebd tr\u1edf n\u00ean ch\u00e2n th\u1ef1c h\u01a1n. Vai tr\u00f2 c\u1ee7a l\u00e3nh \u0111\u1ea1o v\u00ec th\u1ebf kh\u00f4ng ch\u1ec9 l\u00e0 h\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean ph\u1ea3i l\u00e0m g\u00ec, m\u00e0 c\u00f2n gi\u00fap h\u1ecd hi\u1ec3u t\u1ea1i sao c\u00f4ng vi\u1ec7c \u1ea5y c\u00f3 \u00fd ngh\u0129a<\/b>.<\/span><\/p>\n

N\u00e2ng t\u1ea7m d\u1ecbch v\u1ee5 b\u1eb1ng v\u0103n h\u00f3a l\u00e0m ch\u1ee7<\/strong><\/h5>\n

Elevate \u2013 N\u00e2ng t\u1ea7m<\/span><\/b> t\u1eadp trung v\u00e0o m\u1ed1i li\u00ean h\u1ec7 gi\u1eefa tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

LuxGroup x\u00e2y d\u1ef1ng Ownership Culture \u2013 V\u0103n h\u00f3a l\u00e0m ch\u1ee7<\/b>, n\u01a1i m\u1ed7i Luxer kh\u00f4ng ch\u1ec9 l\u00e0m vi\u1ec7c cho doanh nghi\u1ec7p m\u00e0 l\u00e0m vi\u1ec7c c\u00f9ng doanh nghi\u1ec7p v\u00e0 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1edbi k\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng.<\/span><\/p>\n

Trong d\u1ecbch v\u1ee5, v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng hi\u1ebfm khi di\u1ec5n ra \u0111\u00fang theo quy tr\u00ecnh. N\u1ebfu m\u1ecdi quy\u1ebft \u0111\u1ecbnh \u0111\u1ec1u ph\u1ea3i chuy\u1ec3n l\u00ean c\u1ea5p tr\u00ean, doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi \u0111\u00fang nh\u01b0ng v\u1eabn b\u1ecf l\u1ee1 th\u1eddi \u0111i\u1ec3m t\u1ea1o n\u00ean m\u1ed9t tr\u1ea3i nghi\u1ec7m \u0111\u1eb9p.<\/span><\/p>\n

Trao quy\u1ec1n cho ph\u00e9p ng\u01b0\u1eddi g\u1ea7n kh\u00e1ch h\u00e0ng nh\u1ea5t s\u1eed d\u1ee5ng n\u0103ng l\u1ef1c ph\u00e1n \u0111o\u00e1n, s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u00e0 t\u00ednh s\u00e1ng t\u1ea1o. Tuy nhi\u00ean, trao quy\u1ec1n kh\u00f4ng \u0111\u1ed3ng ngh\u0129a v\u1edbi t\u00f9y \u00fd. N\u00f3 \u0111\u00f2i h\u1ecfi ba y\u1ebfu t\u1ed1 \u0111i c\u00f9ng nhau: n\u0103ng l\u1ef1c, quy\u1ec1n h\u1ea1n v\u00e0 tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh<\/b>.<\/span><\/p>\n

LuxGroup nu\u00f4i d\u01b0\u1ee1ng tinh th\u1ea7n \u1ea5y th\u00f4ng qua h\u1ecdc t\u1eadp, \u0111\u1ed1i tho\u1ea1i v\u00e0 ph\u1ea3n h\u1ed3i. Tea Talk, Monday Talk, Friday Talk v\u00e0 Tr\u00e0 Tranh \u2013 Artful Conversations<\/b> t\u1ea1o kh\u00f4ng gian trao \u0111\u1ed5i c\u1edfi m\u1edf. LuxPost\u00ae cho ph\u00e9p Luxers g\u1eedi ph\u1ea3n h\u1ed3i, k\u1ec3 c\u1ea3 nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00f3 n\u00f3i c\u00f4ng khai. LuxUni\u00ae h\u1ed7 tr\u1ee3 vi\u1ec7c h\u1ecdc t\u1eadp v\u00e0 ph\u00e1t tri\u1ec3n l\u00e2u d\u00e0i.<\/span><\/p>\n

Nh\u1eefng ho\u1ea1t \u0111\u1ed9ng n\u00e0y kh\u00f4ng ch\u1ec9 nh\u1eb1m t\u1ea1o m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c vui v\u1ebb. Ch\u00fang x\u00e2y d\u1ef1ng an to\u00e0n t\u00e2m l\u00fd<\/b> \u2014 \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 con ng\u01b0\u1eddi d\u00e1m n\u00f3i th\u1eadt, \u0111\u1eb7t c\u00e2u h\u1ecfi, th\u1eeba nh\u1eadn sai s\u00f3t v\u00e0 \u0111\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p.<\/span><\/p>\n

M\u1ed9t Luxer kh\u00f4ng d\u00e1m l\u00ean ti\u1ebfng trong n\u1ed9i b\u1ed9 kh\u00f3 c\u00f3 th\u1ec3 h\u00e0nh \u0111\u1ed9ng t\u1ef1 tin tr\u01b0\u1edbc kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

Kh\u00e1ch h\u00e0ng l\u00e0 n\u1eef ho\u00e0ng, nh\u01b0ng l\u00f2ng hi\u1ebfu kh\u00e1ch kh\u00f4ng ph\u1ea3i s\u1ef1 ph\u1ee5c t\u00f9ng<\/strong><\/h5>\n

Engage \u2013 G\u1eafn k\u1ebft<\/span><\/b> th\u1eeba nh\u1eadn r\u1eb1ng m\u1ed7i kh\u00e1ch h\u00e0ng c\u00f3 nhu c\u1ea7u, k\u1ef3 v\u1ecdng v\u00e0 c\u00e1ch c\u1ea3m nh\u1eadn gi\u00e1 tr\u1ecb kh\u00e1c nhau.<\/span><\/p>\n

M\u1ed9t gia \u0111\u00ecnh k\u1ef7 ni\u1ec7m ng\u00e0y c\u01b0\u1edbi, m\u1ed9t \u0111\u00f4i v\u1ee3 ch\u1ed3ng l\u1ea7n \u0111\u1ea7u \u0111\u1ebfn Vi\u1ec7t Nam, m\u1ed9t \u0111o\u00e0n MICE, m\u1ed9t kh\u00e1ch thu\u00ea tr\u1ecdn t\u00e0u v\u00e0 m\u1ed9t ng\u01b0\u1eddi y\u00eau v\u0103n h\u00f3a quay tr\u1edf l\u1ea1i kh\u00f4ng c\u1ea7n c\u00f9ng m\u1ed9t c\u00e1ch ph\u1ee5c v\u1ee5.<\/span><\/p>\n

D\u1ecbch v\u1ee5 sang tr\u1ecdng ph\u1ea3i mang t\u00ednh c\u00e1 nh\u00e2n. Tuy nhi\u00ean, c\u00e1 nh\u00e2n h\u00f3a kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 \u0111\u1ed3ng \u00fd v\u1edbi m\u1ecdi y\u00eau c\u1ea7u.<\/span><\/p>\n

M\u1ed9t n\u1ec1n v\u0103n h\u00f3a d\u1ecbch v\u1ee5 b\u1ec1n v\u1eefng ph\u1ea3i c\u00e2n b\u1eb1ng mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi ph\u1ea9m gi\u00e1 c\u1ee7a nh\u00e2n vi\u00ean, s\u1ef1 an to\u00e0n, t\u00ednh ch\u00e2n th\u1ef1c c\u1ee7a v\u0103n h\u00f3a v\u00e0 tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi m\u00f4i tr\u01b0\u1eddng.<\/span><\/p>\n

Kh\u00e1ch h\u00e0ng l\u00e0 n\u1eef ho\u00e0ng, nh\u01b0ng n\u1eef ho\u00e0ng c\u0169ng b\u01b0\u1edbc v\u00e0o m\u1ed9t v\u01b0\u01a1ng qu\u1ed1c c\u00f3 nh\u1eefng gi\u00e1 tr\u1ecb v\u00e0 chu\u1ea9n m\u1ef1c ri\u00eang. Luxers c\u1ea7n l\u1eafng nghe s\u00e2u s\u1eafc, th\u00edch nghi th\u00f4ng minh v\u00e0 ph\u1ee5c v\u1ee5 b\u1eb1ng c\u1ea3 tr\u00e1i tim; nh\u01b0ng kh\u00f4ng ai ph\u1ea3i ch\u1ea5p nh\u1eadn h\u00e0nh vi thi\u1ebfu t\u00f4n tr\u1ecdng ho\u1eb7c vi ph\u1ea1m chu\u1ea9n m\u1ef1c ngh\u1ec1 nghi\u1ec7p ch\u1ec9 \u0111\u1ec3 \u0111\u1ed5i l\u1ea5y s\u1ef1 h\u00e0i l\u00f2ng.<\/span><\/p>\n

L\u00f2ng hi\u1ebfu kh\u00e1ch ch\u00e2n th\u00e0nh kh\u00f4ng ph\u1ea3i l\u00e0 s\u1ef1 ph\u1ee5c t\u00f9ng. \u0110\u00f3 l\u00e0 cu\u1ed9c g\u1eb7p g\u1ee1 \u0111\u1ea7y t\u00f4n tr\u1ecdng gi\u1eefa m\u1ed9t ng\u01b0\u1eddi ch\u1ee7 nh\u00e0 t\u1ef1 tin v\u00e0 m\u1ed9t v\u1ecb kh\u00e1ch \u0111\u01b0\u1ee3c tr\u00e2n qu\u00fd.<\/span><\/p>\n

\"\"<\/p>\n

C\u00f4ng ngh\u1ec7 ph\u1ea3i l\u00e0m d\u1ecbch v\u1ee5 nh\u00e2n v\u0103n h\u01a1n<\/strong><\/h5>\n

Transform \u2013 Chuy\u1ec3n \u0111\u1ed5i<\/span><\/b> \u0111\u1eb7t ra c\u00e2u h\u1ecfi: l\u00e0m th\u1ebf n\u00e0o doanh nghi\u1ec7p c\u00f3 th\u1ec3 m\u1edf r\u1ed9ng tr\u1ea3i nghi\u1ec7m xu\u1ea5t s\u1eafc m\u00e0 kh\u00f4ng \u0111\u00e1nh m\u1ea5t ch\u1ea5t ng\u01b0\u1eddi?<\/span><\/p>\n

LuxGroup \u0111ang h\u01b0\u1edbng t\u1edbi m\u1ed9t t\u01b0\u01a1ng lai xanh h\u01a1n, s\u1ed1 h\u00f3a h\u01a1n v\u00e0 to\u00e0n c\u1ea7u h\u01a1n. AI, CRM v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u c\u00f3 th\u1ec3 gi\u00fap hi\u1ec3u s\u1edf th\u00edch c\u1ee7a kh\u00e1ch, d\u1ef1 b\u00e1o nhu c\u1ea7u, gi\u1ea3m c\u00f4ng vi\u1ec7c l\u1eb7p l\u1ea1i v\u00e0 ph\u1ed1i h\u1ee3p nh\u1eefng h\u00e0nh tr\u00ecnh ph\u1ee9c t\u1ea1p.<\/span><\/p>\n

Nh\u01b0ng c\u00f4ng ngh\u1ec7 ph\u1ea3i ph\u1ee5c v\u1ee5 l\u00f2ng hi\u1ebfu kh\u00e1ch, kh\u00f4ng \u0111\u01b0\u1ee3c thay th\u1ebf n\u00f3.<\/span><\/p>\n

AI c\u00f3 th\u1ec3 ghi nh\u1edb m\u00f3n \u0103n m\u1ed9t v\u1ecb kh\u00e1ch t\u1eebng y\u00eau th\u00edch. Nh\u01b0ng Luxer ph\u1ea3i hi\u1ec3u t\u1ea1i sao k\u00fd \u1ee9c \u1ea5y c\u00f3 \u00fd ngh\u0129a. M\u1ed9t h\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 \u0111\u1ec1 xu\u1ea5t h\u00e0nh tr\u00ecnh, nh\u01b0ng con ng\u01b0\u1eddi ph\u1ea3i \u0111\u00e1nh gi\u00e1 li\u1ec7u h\u00e0nh tr\u00ecnh \u1ea5y c\u00f3 ph\u00f9 h\u1ee3p v\u1edbi nh\u1ecbp s\u1ed1ng, s\u1ef1 t\u00f2 m\u00f2 v\u00e0 k\u1ef3 v\u1ecdng c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch hay kh\u00f4ng.<\/span><\/p>\n

M\u1ee5c ti\u00eau c\u1ee7a LuxGroup kh\u00f4ng ph\u1ea3i l\u00e0 xa x\u1ec9 t\u1ef1 \u0111\u1ed9ng h\u00f3a<\/b>, m\u00e0 l\u00e0 l\u00f2ng hi\u1ebfu kh\u00e1ch \u0111\u01b0\u1ee3c t\u0103ng c\u01b0\u1eddng b\u1edfi c\u00f4ng ngh\u1ec7<\/b>.<\/span><\/p>\n

C\u00f4ng ngh\u1ec7 x\u1eed l\u00fd s\u1ef1 ph\u1ee9c t\u1ea1p \u0111\u1ec3 Luxers c\u00f3 th\u00eam th\u1eddi gian d\u00e0nh cho s\u1ef1 hi\u1ec7n di\u1ec7n, \u0111\u1ed3ng c\u1ea3m v\u00e0 s\u00e1ng t\u1ea1o.<\/span><\/p>\n

H\u1ec7 th\u1ed1ng t\u1ea1o ra s\u1ef1 nh\u1ea5t qu\u00e1n. Luxers t\u1ea1o ra \u00fd ngh\u0129a.<\/span><\/b><\/p>\n

People First l\u00e0 m\u1ed9t k\u1ef7 lu\u1eadt qu\u1ea3n tr\u1ecb<\/strong><\/h5>\n

\u0110\u1eb7t con ng\u01b0\u1eddi l\u00ean tr\u01b0\u1edbc kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn m\u1ec1m y\u1ebfu. \u0110\u00f3 l\u00e0 m\u1ed9t cam k\u1ebft qu\u1ea3n tr\u1ecb nghi\u00eam t\u00fac.<\/span><\/p>\n

Doanh nghi\u1ec7p ph\u1ea3i tuy\u1ec3n d\u1ee5ng \u0111\u00fang ng\u01b0\u1eddi, \u0111\u00e0o t\u1ea1o li\u00ean t\u1ee5c, giao ti\u1ebfp minh b\u1ea1ch, ghi nh\u1eadn c\u00f4ng b\u1eb1ng v\u00e0 x\u1eed l\u00fd th\u1eb3ng th\u1eafn nh\u1eefng tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u. H\u1ea1nh ph\u00fac kh\u00f4ng th\u1ec3 ch\u1ec9 xu\u1ea5t hi\u1ec7n trong kh\u1ea9u hi\u1ec7u v\u00e0 c\u00e1c bu\u1ed5i l\u1ec5 n\u1ebfu kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c, ch\u00ednh s\u00e1ch \u0111\u00e3i ng\u1ed9 ho\u1eb7c h\u00e0nh vi qu\u1ea3n l\u00fd l\u1ea1i k\u1ec3 m\u1ed9t c\u00e2u chuy\u1ec7n kh\u00e1c.<\/span><\/p>\n

People First\u00ae c\u0169ng c\u1ea7n \u0111\u01b0\u1ee3c \u0111o l\u01b0\u1eddng th\u00f4ng qua m\u1ee9c \u0111\u1ed9 g\u1eafn k\u1ebft, t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n nh\u00e2n t\u00e0i, c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n, an to\u00e0n t\u00e2m l\u00fd, ni\u1ec1m tin v\u00e0o l\u00e3nh \u0111\u1ea1o v\u00e0 kh\u1ea3 n\u0103ng ph\u1ed1i h\u1ee3p gi\u1eefa c\u00e1c \u0111\u01a1n v\u1ecb. Nh\u1eefng ch\u1ec9 s\u1ed1 n\u00e0y ph\u1ea3i \u0111\u01b0\u1ee3c xem x\u00e9t c\u00f9ng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng, t\u1ef7 l\u1ec7 quay l\u1ea1i v\u00e0 gi\u00e1 tr\u1ecb v\u00f2ng \u0111\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

\u0110\u00f3 c\u0169ng l\u00e0 tinh th\u1ea7n c\u1ee7a m\u00f4 h\u00ecnh 8P<\/b> t\u1ea1i LuxGroup: Passion, Purpose, People, Planet, Profit, Place, Partnership v\u00e0 Prosperity.<\/span><\/p>\n

Profit v\u1eabn c\u1ea7n thi\u1ebft, nh\u01b0ng l\u1ee3i nhu\u1eadn l\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a m\u1ed9t h\u1ec7 th\u1ed1ng r\u1ed9ng l\u1edbn h\u01a1n. L\u1ee3i nhu\u1eadn b\u1ec1n v\u1eefng xu\u1ea5t hi\u1ec7n khi nh\u1eefng con ng\u01b0\u1eddi c\u00f3 n\u0103ng l\u1ef1c c\u00f9ng theo \u0111u\u1ed5i m\u1ed9t m\u1ee5c \u0111\u00edch c\u00f3 \u00fd ngh\u0129a, t\u1ea1o gi\u00e1 tr\u1ecb cho kh\u00e1ch h\u00e0ng, b\u1ea3o v\u1ec7 h\u00e0nh tinh v\u00e0 chia s\u1ebb th\u1ecbnh v\u01b0\u1ee3ng v\u1edbi c\u1ed9ng \u0111\u1ed3ng.<\/span><\/p>\n

Nh\u00e0 vua v\u00e0 n\u1eef ho\u00e0ng<\/strong><\/h5>\n

T\u1ea1i LuxGroup, Luxers l\u00e0 nh\u1eefng v\u1ecb vua \u2014 kh\u00f4ng ph\u1ea3i v\u00ec h\u1ecd \u0111\u01b0\u1ee3c h\u01b0\u1edfng \u0111\u1eb7c quy\u1ec1n, m\u00e0 v\u00ec h\u1ecd \u0111\u01b0\u1ee3c trao ni\u1ec1m tin v\u00e0 tr\u00e1ch nhi\u1ec7m.<\/span><\/p>\n

Kh\u00e1ch h\u00e0ng l\u00e0 nh\u1eefng n\u1eef ho\u00e0ng \u2014 kh\u00f4ng ph\u1ea3i v\u00ec m\u1ecdi mong mu\u1ed1n \u0111\u1ec1u ph\u1ea3i \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng v\u00f4 \u0111i\u1ec1u ki\u1ec7n, m\u00e0 v\u00ec h\u1ecd x\u1ee9ng \u0111\u00e1ng \u0111\u01b0\u1ee3c l\u1eafng nghe, th\u1ea5u hi\u1ec3u v\u00e0 ch\u0103m s\u00f3c b\u1eb1ng s\u1ef1 tinh t\u1ebf.<\/span><\/p>\n

Ch\u00fang t\u00f4i t\u00f4n tr\u1ecdng Luxers \u0111\u1ec3 h\u1ecd bi\u1ebft t\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

Ch\u00fang t\u00f4i ph\u00e1t tri\u1ec3n Luxers \u0111\u1ec3 h\u1ecd c\u00f3 kh\u1ea3 n\u0103ng t\u1ea1o ra gi\u00e1 tr\u1ecb.<\/span><\/p>\n

Ch\u00fang t\u00f4i l\u1eafng nghe Luxers \u0111\u1ec3 h\u1ecd bi\u1ebft l\u1eafng nghe kh\u00e1ch h\u00e0ng s\u00e2u s\u1eafc h\u01a1n.<\/span><\/p>\n

Ch\u00fang t\u00f4i trao quy\u1ec1n cho Luxers \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 h\u00e0nh \u0111\u1ed9ng \u0111\u00fang v\u00e0o th\u1eddi \u0111i\u1ec3m quan tr\u1ecdng nh\u1ea5t.<\/span><\/p>\n

Nh\u00e0 vua v\u00e0 n\u1eef ho\u00e0ng kh\u00f4ng c\u1ea1nh tranh \u0111\u1ec3 gi\u00e0nh l\u1ea5y v\u01b0\u01a1ng mi\u1ec7n. H\u1ecd c\u00f9ng t\u1ea1o n\u00ean m\u1ed9t v\u01b0\u01a1ng qu\u1ed1c c\u1ee7a ph\u1ea9m gi\u00e1, l\u00f2ng hi\u1ebfu kh\u00e1ch v\u00e0 h\u1ea1nh ph\u00fac.<\/span><\/p>\n

\u0110\u00f3 l\u00e0 tri\u1ebft l\u00fd c\u1ee7a LuxGroup:<\/span><\/p>\n

Luxers are Kings. Customers are Queens.<\/span><\/b><\/p>\n

People First, as always.<\/span><\/b><\/p>\n

Khi \u0111\u1eb7t Luxers l\u00ean tr\u01b0\u1edbc, ch\u00fang t\u00f4i trao cho m\u1ed7i Luxer kh\u1ea3 n\u0103ng ph\u1ee5ng s\u1ef1 kh\u00e1ch h\u00e0ng nh\u01b0 m\u1ed9t n\u1eef ho\u00e0ng \u2014 v\u00e0 mang \u0111\u1ebfn kh\u00f4ng ch\u1ec9 d\u1ecbch v\u1ee5, m\u00e0 c\u1ea3 h\u1ea1nh ph\u00fac.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Dr. Ph\u1ea1m H\u00e0 \u2013 Ch\u1ee7 t\u1ecbch S\u00e1ng l\u1eadp ki\u00eam CEO LuxGroup\u00ae Trong ng\u00e0nh d\u1ecbch v\u1ee5,…<\/p>\n","protected":false},"author":4,"featured_media":28775,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[184,218],"tags":[454],"_links":{"self":[{"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/posts\/28768"}],"collection":[{"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/comments?post=28768"}],"version-history":[{"count":4,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/posts\/28768\/revisions"}],"predecessor-version":[{"id":28790,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/posts\/28768\/revisions\/28790"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/media\/28775"}],"wp:attachment":[{"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/media?parent=28768"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/categories?post=28768"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/tags?post=28768"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}