{"id":28932,"date":"2026-09-14T03:30:55","date_gmt":"2026-09-14T03:30:55","guid":{"rendered":"https:\/\/luxgroup.vn\/?p=28932"},"modified":"2026-09-14T03:30:55","modified_gmt":"2026-09-14T03:30:55","slug":"vong-quay-hanh-phuc-luxgroup","status":"publish","type":"post","link":"https:\/\/luxgroup.vn\/vi\/vong-quay-hanh-phuc-luxgroup\/","title":{"rendered":"T\u1eeb h\u1ecdc t\u1eadp \u0111\u1ebfn t\u0103ng tr\u01b0\u1edfng sinh l\u1eddi: V\u00f2ng quay h\u1ea1nh ph\u00fac c\u1ee7a LuxGroup\u00ae"},"content":{"rendered":"

C\u00e1ch m\u1ed9t t\u1eadp \u0111o\u00e0n du l\u1ecbch Vi\u1ec7t Nam chuy\u1ec3n h\u00f3a n\u0103ng l\u1ef1c con ng\u01b0\u1eddi, ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 h\u1ea1nh ph\u00fac c\u1ee7a c\u00e1c b\u00ean li\u00ean quan th\u00e0nh gi\u00e1 tr\u1ecb chi\u1ebfn l\u01b0\u1ee3c c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng<\/strong><\/p>\n

PH\u1ea0M H\u00c0<\/strong><\/a>
\nNh\u00e0 s\u00e1ng l\u1eadp ki\u00eam CEO LuxGroup<\/a>\u00ae<\/em><\/p>\n

H\u1ea7u h\u1ebft doanh nghi\u1ec7p \u0111\u1ec1u tuy\u00ean b\u1ed1 con ng\u01b0\u1eddi l\u00e0 t\u00e0i s\u1ea3n qu\u00fd gi\u00e1 nh\u1ea5t. Nh\u01b0ng kh\u00f4ng nhi\u1ec1u doanh nghi\u1ec7p c\u00f3 th\u1ec3 gi\u1ea3i th\u00edch r\u00f5 t\u00e0i s\u1ea3n \u1ea5y t\u1ea1o ra gi\u00e1 tr\u1ecb nh\u01b0 th\u1ebf n\u00e0o.<\/p>\n

S\u1ed1 gi\u1edd \u0111\u00e0o t\u1ea1o \u0111\u01b0\u1ee3c th\u1ed1ng k\u00ea. C\u00e1c h\u1ed9i th\u1ea3o \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c. Ch\u1ee9ng ch\u1ec9 \u0111\u01b0\u1ee3c trao v\u00e0 tr\u01b0ng b\u00e0y. Nh\u01b0ng khi nh\u00e0 qu\u1ea3n tr\u1ecb \u0111\u1eb7t c\u00e2u h\u1ecfi li\u1ec7u ho\u1ea1t \u0111\u1ed9ng h\u1ecdc t\u1eadp c\u00f3 gi\u00fap c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, c\u1ee7ng c\u1ed1 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng, n\u00e2ng cao n\u0103ng su\u1ea5t hay t\u1ea1o ra t\u0103ng tr\u01b0\u1edfng sinh l\u1eddi hay kh\u00f4ng, c\u00e2u tr\u1ea3 l\u1eddi th\u01b0\u1eddng tr\u1edf n\u00ean k\u00e9m r\u00f5 r\u00e0ng.<\/p>\n

Kho\u1ea3ng tr\u1ed1ng \u0111\u00f3 r\u1ea5t \u0111\u00e1ng quan t\u00e2m. Ho\u1ea1t \u0111\u1ed9ng h\u1ecdc t\u1eadp kh\u00f4ng t\u1ea1o ra gi\u00e1 tr\u1ecb ch\u1ec9 v\u00ec n\u00f3 \u0111\u00e3 di\u1ec5n ra. H\u1ecdc t\u1eadp ch\u1ec9 t\u1ea1o ra gi\u00e1 tr\u1ecb khi ki\u1ebfn th\u1ee9c l\u00e0m thay \u0111\u1ed5i h\u00e0nh vi; h\u00e0nh vi c\u1ea3i thi\u1ec7n quy tr\u00ecnh; quy tr\u00ecnh t\u1ed1t h\u01a1n n\u00e2ng t\u1ea7m tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng; v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng t\u1ea1o ra k\u1ebft qu\u1ea3 t\u00e0i ch\u00ednh b\u1ec1n v\u1eefng.<\/p>\n

Trong h\u01a1n hai th\u1eadp k\u1ef7, LuxGroup\u00ae \u0111\u00e3 ph\u00e1t tri\u1ec3n m\u00f4 h\u00ecnh \u201cHouse of Small Giants\u201d \u2013 Ng\u00f4i nh\u00e0 c\u1ee7a nh\u1eefng ng\u01b0\u1eddi kh\u1ed5ng l\u1ed3 nh\u1ecf: m\u1ed9t h\u1ec7 sinh th\u00e1i g\u1ed3m nh\u1eefng th\u01b0\u01a1ng hi\u1ec7u chuy\u00ean s\u00e2u v\u1ec1 l\u1eef h\u00e0nh, du thuy\u1ec1n, l\u01b0u tr\u00fa, \u1ea9m th\u1ef1c, v\u1eadn chuy\u1ec3n, ngh\u1ec7 thu\u1eadt v\u00e0 v\u0103n h\u00f3a, c\u00f9ng \u0111\u01b0\u1ee3c d\u1eabn d\u1eaft b\u1edfi m\u1ed9t tri\u1ebft l\u00fd chung. Ch\u00fang t\u00f4i kh\u00f4ng \u0111\u1eb7t m\u1ee5c ti\u00eau tr\u1edf th\u00e0nh doanh nghi\u1ec7p l\u1edbn nh\u1ea5t, m\u00e0 h\u01b0\u1edbng t\u1edbi tr\u1edf th\u00e0nh doanh nghi\u1ec7p t\u1ed1t nh\u1ea5t trong t\u1eebng ph\u00e2n kh\u00fac \u0111\u00e3 l\u1ef1a ch\u1ecdn.<\/p>\n

Th\u1ef1c ti\u1ec5n t\u1ea1i LuxGroup\u00ae cho th\u1ea5y m\u1ed9t t\u1ed5 ch\u1ee9c h\u1ecdc t\u1eadp ch\u1ec9 th\u1ef1c s\u1ef1 c\u00f3 gi\u00e1 tr\u1ecb chi\u1ebfn l\u01b0\u1ee3c khi k\u1ebft n\u1ed1i \u0111\u01b0\u1ee3c b\u1ed1n k\u1ebft qu\u1ea3: Luxers h\u1ea1nh ph\u00fac, kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac, c\u1ed5 \u0111\u00f4ng h\u1ea1nh ph\u00fac v\u00e0 m\u1ed9t LuxGroup\u00ae h\u1ea1nh ph\u00fac<\/strong>. \u0110\u00e2y kh\u00f4ng ph\u1ea3i b\u1ed1n mong mu\u1ed1n t\u00e1ch bi\u1ec7t m\u00e0 l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng t\u1ea1o gi\u00e1 tr\u1ecb th\u1ed1ng nh\u1ea5t.<\/p>\n

H\u1ecdc t\u1eadp ph\u1ea3i v\u01b0\u1ee3t ra kh\u1ecfi l\u1edbp h\u1ecdc<\/strong><\/h5>\n

M\u1ed7i th\u1ee9 S\u00e1u, LuxGroup\u00ae d\u00e0nh m\u1ed9t gi\u1edd cho ho\u1ea1t \u0111\u1ed9ng h\u1ecdc t\u1eadp c\u1ee7a nh\u00e2n vi\u00ean. N\u1ed9i dung tr\u1ea3i r\u1ed9ng t\u1eeb s\u1ea3n ph\u1ea9m, b\u00e1n h\u00e0ng, c\u00f4ng ngh\u1ec7, tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, v\u0103n h\u00f3a v\u00e0 ngh\u1ec7 thu\u1eadt \u0111\u1ebfn s\u01a1 c\u1ee9u, ph\u00f2ng ch\u00e1y ch\u1eefa ch\u00e1y, qu\u1ea3n tr\u1ecb kh\u1ee7ng ho\u1ea3ng v\u00e0 x\u1eed l\u00fd nh\u1eefng t\u00ecnh hu\u1ed1ng d\u1ecbch v\u1ee5 ph\u1ee9c t\u1ea1p.<\/p>\n

Ch\u00fang t\u00f4i c\u0169ng v\u1eadn d\u1ee5ng m\u00f4 h\u00ecnh 70\u201320\u201310: kho\u1ea3ng 10% s\u1ef1 ph\u00e1t tri\u1ec3n \u0111\u1ebfn t\u1eeb c\u00e1c kh\u00f3a h\u1ecdc ch\u00ednh th\u1ee9c; 20% \u0111\u1ebfn t\u1eeb \u0111\u1ed3ng nghi\u1ec7p, nh\u00e0 qu\u1ea3n l\u00fd, c\u1ed1 v\u1ea5n v\u00e0 ph\u1ea3n h\u1ed3i; 70% quan tr\u1ecdng nh\u1ea5t \u0111\u1ebfn t\u1eeb c\u00f4ng vi\u1ec7c th\u1ef1c t\u1ebf, d\u1ef1 \u00e1n, th\u1eed nghi\u1ec7m v\u00e0 nh\u1eefng th\u00e1ch th\u1ee9c h\u1eb1ng ng\u00e0y.<\/p>\n

S\u1ef1 ph\u00e2n bi\u1ec7t n\u00e0y \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng trong ng\u00e0nh du l\u1ecbch. M\u1ed9t nh\u00e2n vi\u00ean kh\u00f4ng th\u1ec3 tr\u1edf th\u00e0nh b\u1eadc th\u1ea7y v\u1ec1 l\u00f2ng hi\u1ebfu kh\u00e1ch ch\u1ec9 th\u00f4ng qua c\u00e1c b\u00e0i thuy\u1ebft tr\u00ecnh. Con ng\u01b0\u1eddi tr\u01b0\u1edfng th\u00e0nh khi tr\u1ef1c ti\u1ebfp \u0111\u00f3n ti\u1ebfp m\u1ed9t v\u1ecb kh\u00e1ch kh\u00f3 t\u00ednh, gi\u1ea3i quy\u1ebft s\u1ef1 c\u1ed1 b\u1ea5t ng\u1edd, di\u1ec5n gi\u1ea3i m\u1ed9t t\u00e1c ph\u1ea9m ngh\u1ec7 thu\u1eadt, \u1ee9ng ph\u00f3 v\u1edbi b\u00e3o, thi\u1ebft k\u1ebf h\u00e0nh tr\u00ecnh m\u1edbi v\u00e0 kh\u00e9o l\u00e9o ph\u1ee5c h\u1ed3i tr\u1ea3i nghi\u1ec7m khi c\u00f3 \u0111i\u1ec1u kh\u00f4ng nh\u01b0 mong \u0111\u1ee3i.<\/p>\n

V\u00ec v\u1eady, m\u1ee5c \u0111\u00edch c\u1ee7a h\u1ecdc t\u1eadp kh\u00f4ng ph\u1ea3i l\u00e0 \u0111i\u1ec3m danh, trao ch\u1ee9ng ch\u1ec9 hay ho\u00e0n th\u00e0nh l\u1ecbch \u0111\u00e0o t\u1ea1o h\u1eb1ng n\u0103m. M\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng l\u00e0 h\u00ecnh th\u00e0nh n\u0103ng l\u1ef1c ph\u00e1n \u0111o\u00e1n, s\u1ef1 t\u1ef1 tin v\u00e0 \u0111\u1ed9 nh\u1ea1y c\u1ea3m c\u1ea7n thi\u1ebft \u0111\u1ec3 t\u1ea1o ra \u0111i\u1ec1u ch\u00fang t\u00f4i g\u1ecdi l\u00e0 heartware \u2013 ph\u1ea7n h\u1ed3n c\u1ee7a d\u1ecbch v\u1ee5: hi\u1ec7n di\u1ec7n, c\u00e1 nh\u00e2n h\u00f3a, ch\u00e2n th\u00e0nh v\u00e0 kh\u00f4ng v\u1ed9i v\u00e3.<\/p>\n

T\u1eeb v\u0103n h\u00f3a h\u1ecdc t\u1eadp \u0111\u1ebfn b\u1ea3n \u0111\u1ed3 chi\u1ebfn l\u01b0\u1ee3c<\/strong><\/h5>\n

Balanced Scorecard cung c\u1ea5p m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p h\u1eefu \u00edch \u0111\u1ec3 chuy\u1ec3n tri\u1ebft l\u00fd n\u00e0y th\u00e0nh h\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb. B\u1ed1n g\u00f3c nh\u00ecn g\u1ed3m h\u1ecdc t\u1eadp v\u00e0 ph\u00e1t tri\u1ec3n, quy tr\u00ecnh n\u1ed9i b\u1ed9, kh\u00e1ch h\u00e0ng v\u00e0 t\u00e0i ch\u00ednh kh\u00f4ng n\u00ean \u0111\u01b0\u1ee3c xem nh\u01b0 b\u1ed1n nh\u00f3m ch\u1ec9 ti\u00eau \u0111\u1ed9c l\u1eadp. Ch\u00fang t\u1ea1o th\u00e0nh m\u1ed9t chu\u1ed7i quan h\u1ec7 nh\u00e2n qu\u1ea3.<\/p>\n

T\u1ea1i LuxGroup\u00ae, chu\u1ed7i gi\u00e1 tr\u1ecb \u0111\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c di\u1ec5n \u0111\u1ea1t nh\u01b0 sau:<\/p>\n

Luxers c\u00f3 n\u0103ng l\u1ef1c v\u00e0 g\u1eafn k\u1ebft s\u1ebd c\u1ea3i thi\u1ec7n quy tr\u00ecnh. Quy tr\u00ecnh t\u1ed1t h\u01a1n t\u1ea1o ra tr\u1ea3i nghi\u1ec7m v\u01b0\u1ee3t tr\u1ed9i. Tr\u1ea3i nghi\u1ec7m v\u01b0\u1ee3t tr\u1ed9i x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh v\u00e0 s\u1ef1 gi\u1edbi thi\u1ec7u. L\u00f2ng trung th\u00e0nh t\u1ea1o ra t\u0103ng tr\u01b0\u1edfng doanh thu, d\u00f2ng ti\u1ec1n v\u00e0 l\u1ee3i nhu\u1eadn d\u00e0i h\u1ea1n.<\/strong><\/p>\n

Th\u1ee9 t\u1ef1 n\u00e0y r\u1ea5t quan tr\u1ecdng. K\u1ebft qu\u1ea3 t\u00e0i ch\u00ednh th\u01b0\u1eddng l\u00e0 lagging indicators <\/strong>\u2013 ch\u1ec9 s\u1ed1 ph\u1ea3n \u00e1nh nh\u1eefng g\u00ec \u0111\u00e3 x\u1ea3y ra. N\u0103ng l\u1ef1c nh\u00e2n vi\u00ean, ch\u1ea5t l\u01b0\u1ee3ng quy tr\u00ecnh, c\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 t\u1ef7 l\u1ec7 \u0111\u1eb7t d\u1ecbch v\u1ee5 l\u1eb7p l\u1ea1i l\u00e0 leading indicators<\/strong> \u2013 nh\u1eefng ch\u1ec9 s\u1ed1 b\u00e1o tr\u01b0\u1edbc \u0111i\u1ec1u c\u00f3 th\u1ec3 x\u1ea3y ra.<\/p>\n

Doanh nghi\u1ec7p \u0111\u1ee3i \u0111\u1ebfn khi doanh thu gi\u1ea3m m\u1edbi gi\u1ea3i quy\u1ebft t\u00ecnh tr\u1ea1ng d\u1ecbch v\u1ee5 \u0111i xu\u1ed1ng l\u00e0 doanh nghi\u1ec7p \u0111\u00e3 ph\u1ea3n \u1ee9ng qu\u00e1 mu\u1ed9n. M\u1ed9t l\u1eddi ph\u00e0n n\u00e0n, s\u1ef1 suy gi\u1ea3m c\u1ee7a t\u1ef7 l\u1ec7 gi\u1edbi thi\u1ec7u ho\u1eb7c nh\u1eefng l\u1ed7i v\u1eadn h\u00e0nh l\u1eb7p l\u1ea1i c\u00f3 th\u1ec3 cung c\u1ea5p t\u00edn hi\u1ec7u s\u1edbm h\u01a1n v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb qu\u1ea3n tr\u1ecb l\u1edbn h\u01a1n.<\/p>\n

Nh\u1eefng b\u1eb1ng ch\u1ee9ng c\u1ee7a v\u00f2ng quay gi\u00e1 tr\u1ecb<\/strong><\/h5>\n

LuxGroup\u00ae ghi nh\u1eadn 99% kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u00e0 s\u1eb5n s\u00e0ng gi\u1edbi thi\u1ec7u th\u01b0\u01a1ng hi\u1ec7u cho ng\u01b0\u1eddi kh\u00e1c. C\u00e1c th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a t\u1eadp \u0111o\u00e0n th\u01b0\u1eddng xuy\u00ean n\u1eb1m trong nh\u00f3m m\u01b0\u1eddi v\u1ecb tr\u00ed h\u00e0ng \u0111\u1ea7u \u1edf nh\u1eefng h\u1ea1ng m\u1ee5c t\u01b0\u01a1ng \u1ee9ng tr\u00ean TripAdvisor. LuxGroup\u00ae c\u0169ng \u0111\u01b0\u1ee3c HR Asia vinh danh trong nh\u00f3m Best Companies to Work for in Asia \u2013 N\u01a1i l\u00e0m vi\u1ec7c t\u1ed1t nh\u1ea5t ch\u00e2u \u00c1.<\/strong><\/p>\n

Nh\u1eefng ghi nh\u1eadn t\u1eeb ng\u00e0nh ti\u1ebfp t\u1ee5c cung c\u1ea5p s\u1ef1 x\u00e1c nh\u1eadn t\u1eeb b\u00ean ngo\u00e0i. LuxGroup\u00ae \u0111\u01b0\u1ee3c Luxury Lifestyle Awards \u0111\u01b0a v\u00e0o danh s\u00e1ch 100 doanh nghi\u1ec7p l\u1eef h\u00e0nh v\u00e0 \u0111i\u1ec1u h\u00e0nh tour sang tr\u1ecdng h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi, \u0111\u1ed3ng th\u1eddi \u0111\u01b0\u1ee3c World Travel Awards ghi nh\u1eadn v\u1ec1 n\u0103ng l\u1ef1c \u0111i\u1ec1u h\u00e0nh tour v\u00e0 qu\u1ea3n tr\u1ecb \u0111i\u1ec3m \u0111\u1ebfn t\u1ea1i ch\u00e2u \u00c1.<\/p>\n

Trong n\u1ed9i b\u1ed9, m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a Luxers \u0111\u1ea1t 99%. V\u1ec1 t\u00e0i ch\u00ednh, LuxGroup\u00ae h\u01b0\u1edbng t\u1edbi duy tr\u00ec t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng doanh thu kho\u1ea3ng 30% m\u1ed7i n\u0103m.<\/p>\n

Tuy nhi\u00ean, kh\u00f4ng n\u00ean tr\u00ecnh b\u00e0y nh\u1eefng k\u1ebft qu\u1ea3 n\u00e0y nh\u01b0 c\u00e1c danh hi\u1ec7u \u0111\u1ed9c l\u1eadp. Gi\u1ea3i th\u01b0\u1edfng kh\u00f4ng t\u1ea1o ra chi\u1ebfn l\u01b0\u1ee3c v\u00e0 t\u1ef7 l\u1ec7 h\u00e0i l\u00f2ng t\u1ef1 n\u00f3 ch\u01b0a \u0111\u1ee7 \u0111\u1ec3 ch\u1ee9ng minh quan h\u1ec7 nh\u00e2n qu\u1ea3. Gi\u00e1 tr\u1ecb chi\u1ebfn l\u01b0\u1ee3c ch\u1ec9 xu\u1ea5t hi\u1ec7n khi nh\u00e0 qu\u1ea3n tr\u1ecb ch\u1ec9 ra \u0111\u01b0\u1ee3c m\u1ed1i li\u00ean h\u1ec7 gi\u1eefa c\u00e1c k\u1ebft qu\u1ea3.<\/p>\n

N\u1ebfu Luxers h\u00e0i l\u00f2ng nh\u01b0ng kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng, vi\u1ec7c h\u1ecdc t\u1eadp ch\u01b0a \u0111\u01b0\u1ee3c chuy\u1ec3n h\u00f3a th\u00e0nh ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5. N\u1ebfu kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac nh\u01b0ng d\u00f2ng ti\u1ec1n y\u1ebfu, m\u00f4 h\u00ecnh kinh doanh ch\u01b0a thu \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb t\u01b0\u01a1ng x\u1ee9ng v\u1edbi gi\u00e1 tr\u1ecb \u0111\u00e3 t\u1ea1o ra. N\u1ebfu doanh thu t\u0103ng nh\u01b0ng nh\u00e2n vi\u00ean ki\u1ec7t s\u1ee9c, doanh nghi\u1ec7p \u0111ang vay m\u01b0\u1ee3n th\u00e0nh t\u00edch t\u1eeb t\u01b0\u01a1ng lai.<\/p>\n

C\u00e2u h\u1ecfi quan tr\u1ecdng kh\u00f4ng ph\u1ea3i l\u00e0: \u201cCh\u00fang ta \u0111\u00e3 gi\u00e0nh \u0111\u01b0\u1ee3c gi\u1ea3i th\u01b0\u1edfng n\u00e0o?\u201d C\u00e2u h\u1ecfi \u0111\u00fang ph\u1ea3i l\u00e0: \u201cNh\u1eefng n\u0103ng l\u1ef1c t\u1ed5 ch\u1ee9c n\u00e0o t\u1ea1o n\u00ean s\u1ef1 ghi nh\u1eadn n\u00e0y v\u00e0 ch\u00fang ta c\u00f3 th\u1ec3 t\u00e1i t\u1ea1o ch\u00fang m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n trong to\u00e0n h\u1ec7 sinh th\u00e1i hay kh\u00f4ng?\u201d<\/p>\n

\"\"<\/p>\n

\u0110o \u00edt h\u01a1n nh\u01b0ng \u0111o \u0111\u00fang \u0111i\u1ec1u quan tr\u1ecdng<\/strong><\/h5>\n

Khi doanh nghi\u1ec7p m\u1edf r\u1ed9ng, c\u00e1c ch\u1ec9 ti\u00eau th\u01b0\u1eddng gia t\u0103ng. M\u1ed7i ph\u00f2ng ban b\u1ed5 sung b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n, b\u00e1o c\u00e1o v\u00e0 KPI ri\u00eang, khi\u1ebfn nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 nhi\u1ec1u d\u1eef li\u1ec7u h\u01a1n nh\u01b0ng l\u1ea1i thi\u1ebfu s\u1ef1 r\u00f5 r\u00e0ng.<\/p>\n

Kh\u00e1i ni\u1ec7m Critical Performance Variables \u2013 c\u00e1c bi\u1ebfn s\u1ed1 hi\u1ec7u su\u1ea5t tr\u1ecdng y\u1ebfu <\/strong>c\u1ee7a Harvard Business School \u0111em l\u1ea1i m\u1ed9t nguy\u00ean t\u1eafc h\u1eefu \u00edch. M\u1ed9t bi\u1ebfn s\u1ed1 \u0111\u01b0\u1ee3c xem l\u00e0 tr\u1ecdng y\u1ebfu n\u1ebfu th\u1ea5t b\u1ea1i trong vi\u1ec7c qu\u1ea3n tr\u1ecb n\u00f3 c\u00f3 th\u1ec3 khi\u1ebfn to\u00e0n b\u1ed9 chi\u1ebfn l\u01b0\u1ee3c th\u1ea5t b\u1ea1i.<\/p>\n

\u0110\u1ed1i v\u1edbi LuxGroup\u00ae, h\u1ec7 th\u1ed1ng \u0111o l\u01b0\u1eddng n\u00ean t\u1eadp trung v\u00e0o m\u1ed9t s\u1ed1 bi\u1ebfn s\u1ed1 ch\u1ee7 y\u1ebfu:<\/p>\n

    \n
  • N\u0103ng l\u1ef1c v\u00e0 m\u1ee9c \u0111\u1ed9 g\u1eafn k\u1ebft c\u1ee7a Luxers;<\/li>\n
  • T\u1ef7 l\u1ec7 cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111\u00fang ngay t\u1eeb l\u1ea7n \u0111\u1ea7u;<\/li>\n
  • An to\u00e0n v\u00e0 t\u1ed1c \u0111\u1ed9 x\u1eed l\u00fd s\u1ef1 c\u1ed1;<\/li>\n
  • M\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u00e0 gi\u1edbi thi\u1ec7u c\u1ee7a kh\u00e1ch h\u00e0ng;<\/li>\n
  • T\u1ef7 l\u1ec7 kh\u00e1ch quay l\u1ea1i v\u00e0 kh\u00e1ch \u0111\u01b0\u1ee3c gi\u1edbi thi\u1ec7u;<\/li>\n
  • C\u00f4ng su\u1ea5t s\u1eed d\u1ee5ng t\u00e0i s\u1ea3n;<\/li>\n
  • D\u00f2ng ti\u1ec1n ho\u1ea1t \u0111\u1ed9ng;<\/li>\n
  • T\u0103ng tr\u01b0\u1edfng doanh thu sinh l\u1eddi v\u00e0 hi\u1ec7u qu\u1ea3 s\u1eed d\u1ee5ng v\u1ed1n.<\/li>\n<\/ul>\n

    K\u1ef7 lu\u1eadt qu\u1ea3n tr\u1ecb n\u1eb1m \u1edf kh\u1ea3 n\u0103ng lo\u1ea1i b\u1ecf. M\u1ed9t ch\u1ec9 s\u1ed1 c\u00f3 th\u1ec3 th\u00fa v\u1ecb nh\u01b0ng ch\u01b0a ch\u1eafc \u0111\u00e3 mang t\u00ednh tr\u1ecdng y\u1ebfu. Khi m\u1ecdi th\u1ee9 \u0111\u1ec1u \u0111\u01b0\u1ee3c coi l\u00e0 \u01b0u ti\u00ean, s\u1ebd kh\u00f4ng c\u00f2n \u0111i\u1ec1u g\u00ec th\u1ef1c s\u1ef1 l\u00e0 \u01b0u ti\u00ean.<\/p>\n

    M\u1ed7i m\u1ee5c ti\u00eau tr\u1ecdng y\u1ebfu ph\u1ea3i c\u00f3 th\u01b0\u1edbc \u0111o, ch\u1ec9 ti\u00eau, th\u1eddi h\u1ea1n v\u00e0 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m r\u00f5 r\u00e0ng. \u201cN\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng\u201d m\u1edbi ch\u1ec9 l\u00e0 m\u1ed9t mong mu\u1ed1n. \u201cDuy tr\u00ec m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng trong 30 ng\u00e0y g\u1ea7n nh\u1ea5t t\u1eeb 95%, \u0111\u1ed3ng th\u1eddi k\u00edch ho\u1ea1t h\u00e0nh \u0111\u1ed9ng kh\u1eafc ph\u1ee5c trong v\u00f2ng 48 gi\u1edd n\u1ebfu ch\u1ec9 s\u1ed1 gi\u1ea3m d\u01b0\u1edbi 92%\u201d m\u1edbi l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng ki\u1ec3m so\u00e1t ch\u1ea9n \u0111o\u00e1n.<\/p>\n

    Kh\u00f4ng nh\u1ea7m l\u1eabn \u0111\u1ea7u v\u00e0o v\u1edbi k\u1ebft qu\u1ea3<\/strong><\/h5>\n

    LuxGroup\u00ae d\u00e0nh 5% l\u1ee3i nhu\u1eadn h\u1eb1ng n\u0103m cho ph\u00e1t tri\u1ec3n con ng\u01b0\u1eddi, bao g\u1ed3m \u0111\u00e0o t\u1ea1o, hu\u1ea5n luy\u1ec7n, mentoring, n\u00e2ng cao th\u1ec3 ch\u1ea5t v\u00e0 ch\u0103m s\u00f3c tinh th\u1ea7n. \u0110\u00e2y l\u00e0 m\u1ed9t cam k\u1ebft \u0111\u00e1ng k\u1ec3, nh\u01b0ng s\u1ed1 ti\u1ec1n \u0111\u1ea7u t\u01b0 v\u1eabn ch\u1ec9 l\u00e0 \u0111\u1ea7u v\u00e0o, ch\u01b0a ph\u1ea3i b\u1eb1ng ch\u1ee9ng v\u1ec1 hi\u1ec7u qu\u1ea3.<\/p>\n

    T\u01b0\u01a1ng t\u1ef1, s\u1ed1 gi\u1edd \u0111\u00e0o t\u1ea1o \u0111o l\u01b0\u1eddng ho\u1ea1t \u0111\u1ed9ng ch\u1ee9 ch\u01b0a \u0111o \u0111\u01b0\u1ee3c n\u0103ng l\u1ef1c.<\/p>\n

    M\u1ed9t h\u1ec7 th\u1ed1ng ho\u00e0n ch\u1ec9nh c\u1ea7n theo d\u00f5i to\u00e0n b\u1ed9 chu\u1ed7i chuy\u1ec3n h\u00f3a:<\/p>\n

      \n
    • \u0110\u1ea7u v\u00e0o:<\/strong> Ng\u00e2n s\u00e1ch v\u00e0 th\u1eddi l\u01b0\u1ee3ng h\u1ecdc t\u1eadp.<\/li>\n
    • N\u0103ng l\u1ef1c:<\/strong> Ki\u1ebfn th\u1ee9c, k\u1ef9 n\u0103ng v\u00e0 m\u1ee9c \u0111\u1ed9 th\u00e0nh th\u1ea1o sau \u0111\u00e0o t\u1ea1o.<\/li>\n
    • \u1ee8ng d\u1ee5ng:<\/strong> H\u00e0nh vi ho\u1eb7c ki\u1ebfn th\u1ee9c m\u1edbi \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong c\u00f4ng vi\u1ec7c.<\/li>\n
    • Quy tr\u00ecnh:<\/strong> \u00cdt l\u1ed7i h\u01a1n, x\u1eed l\u00fd nhanh h\u01a1n v\u00e0 d\u1ecbch v\u1ee5 nh\u1ea5t qu\u00e1n h\u01a1n.<\/li>\n
    • Kh\u00e1ch h\u00e0ng:<\/strong> H\u00e0i l\u00f2ng h\u01a1n, gi\u1edbi thi\u1ec7u nhi\u1ec1u h\u01a1n v\u00e0 quay l\u1ea1i th\u01b0\u1eddng xuy\u00ean h\u01a1n.<\/li>\n
    • T\u00e0i ch\u00ednh:<\/strong> Doanh thu, l\u1ee3i nhu\u1eadn, d\u00f2ng ti\u1ec1n v\u00e0 hi\u1ec7u qu\u1ea3 s\u1eed d\u1ee5ng v\u1ed1n t\u1ed1t h\u01a1n.<\/li>\n<\/ul>\n

      C\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y ng\u0103n ch\u1eb7n \u201ctraining theater\u201d \u2013 bi\u1ec3u hi\u1ec7n b\u1ec1 ngo\u00e0i c\u1ee7a vi\u1ec7c ph\u00e1t tri\u1ec3n con ng\u01b0\u1eddi nh\u01b0ng kh\u00f4ng t\u1ea1o ra ti\u1ebfn b\u1ed9 chi\u1ebfn l\u01b0\u1ee3c c\u00f3 th\u1ec3 ch\u1ee9ng minh \u0111\u01b0\u1ee3c.<\/p>\n

      Thi\u1ebft k\u1ebf \u0111\u1ed9ng l\u1ef1c m\u1ed9t c\u00e1ch th\u1eadn tr\u1ecdng<\/strong><\/h5>\n

      LuxGroup\u00ae g\u1eafn h\u1ecdc t\u1eadp v\u00e0 hi\u1ec7u su\u1ea5t v\u1edbi s\u1ef1 ghi nh\u1eadn, t\u01b0\u1edfng th\u01b0\u1edfng v\u00e0 k\u1ef7 lu\u1eadt. \u0110i\u1ec1u \u0111\u00f3 c\u1ea7n thi\u1ebft b\u1edfi nh\u1eefng m\u1ee5c ti\u00eau kh\u00f4ng \u0111i k\u00e8m tr\u00e1ch nhi\u1ec7m th\u01b0\u1eddng kh\u00f3 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 quan t\u00e2m l\u00e2u d\u00e0i.<\/p>\n

      Tuy nhi\u00ean, c\u01a1 ch\u1ebf khuy\u1ebfn kh\u00edch c\u0169ng c\u00f3 th\u1ec3 t\u1ea1o ra h\u00e0nh vi ngo\u00e0i \u00fd mu\u1ed1n. N\u1ebfu ch\u1ec9 x\u1eed ph\u1ea1t nh\u00e2n vi\u00ean theo s\u1ed1 l\u01b0\u1ee3ng khi\u1ebfu n\u1ea1i, h\u1ecd c\u00f3 th\u1ec3 che gi\u1ea5u v\u1ea5n \u0111\u1ec1, tr\u00e1nh ph\u1ee5c v\u1ee5 kh\u00e1ch kh\u00f3 t\u00ednh ho\u1eb7c chuy\u1ec3n tr\u00e1ch nhi\u1ec7m cho ng\u01b0\u1eddi kh\u00e1c. M\u1ed9t \u0111\u01a1n v\u1ecb ph\u1ee5c v\u1ee5 l\u01b0\u1ee3ng kh\u00e1ch l\u1edbn c\u00f3 th\u1ec3 b\u1ecb \u0111\u00e1nh gi\u00e1 th\u1ea5p h\u01a1n m\u1ed9t \u0111\u01a1n v\u1ecb nh\u1ecf d\u00f9 t\u1ef7 l\u1ec7 khi\u1ebfu n\u1ea1i th\u1ef1c t\u1ebf th\u1ea5p h\u01a1n.<\/p>\n

      Gi\u1ea3i ph\u00e1p kh\u00f4ng ph\u1ea3i l\u00e0 t\u1eeb b\u1ecf tr\u00e1ch nhi\u1ec7m m\u00e0 l\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng th\u01b0\u1edbc \u0111o. LuxGroup\u00ae n\u00ean ph\u00e2n t\u00edch s\u1ed1 khi\u1ebfu n\u1ea1i tr\u00ean m\u1ed7i 1.000 l\u01b0\u1ee3t kh\u00e1ch, m\u1ee9c \u0111\u1ed9 nghi\u00eam tr\u1ecdng, nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5, th\u1eddi gian ph\u1ea3n h\u1ed3i, ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c h\u1ed3i tr\u1ea3i nghi\u1ec7m v\u00e0 kh\u1ea3 n\u0103ng ng\u0103n l\u1ed7i t\u00e1i di\u1ec5n.<\/p>\n

      M\u1ed9t th\u01b0\u1edbc \u0111o \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf t\u1ed1t kh\u00f4ng ch\u1ec9 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t. N\u00f3 c\u00f2n gi\u00fap nh\u00e2n vi\u00ean hi\u1ec3u th\u1ebf n\u00e0o l\u00e0 m\u1ed9t k\u1ebft qu\u1ea3 t\u1ed1t.<\/p>\n

      Qu\u1ea3n tr\u1ecb theo ngo\u1ea1i l\u1ec7, l\u00e3nh \u0111\u1ea1o b\u1eb1ng m\u1ee5c \u0111\u00edch<\/strong><\/h5>\n

      M\u1ed9t h\u1ec7 th\u1ed1ng ki\u1ec3m so\u00e1t ch\u1ea9n \u0111o\u00e1n hi\u1ec7u qu\u1ea3 cho ph\u00e9p l\u00e3nh \u0111\u1ea1o c\u1ea5p cao r\u1eddi kh\u1ecfi c\u00e1c ho\u1ea1t \u0111\u1ed9ng th\u01b0\u1eddng nh\u1eadt m\u00e0 kh\u00f4ng m\u1ea5t kh\u1ea3 n\u0103ng quan s\u00e1t.<\/p>\n

      C\u00e1c ch\u1ec9 s\u1ed1 xanh \u0111\u01b0\u1ee3c giao cho \u0111\u01a1n v\u1ecb v\u1eadn h\u00e0nh. Ch\u1ec9 s\u1ed1 v\u00e0ng y\u00eau c\u1ea7u k\u1ebf ho\u1ea1ch \u0111i\u1ec1u ch\u1ec9nh t\u1ea1i \u0111\u01a1n v\u1ecb. Ch\u1ec9 s\u1ed1 \u0111\u1ecf \u0111\u00f2i h\u1ecfi s\u1ef1 can thi\u1ec7p tr\u1ef1c ti\u1ebfp c\u1ee7a l\u00e3nh \u0111\u1ea1o.<\/p>\n

      \u0110\u00f3 ch\u00ednh l\u00e0 management by exception \u2013 qu\u1ea3n tr\u1ecb theo ngo\u1ea1i l\u1ec7<\/strong>: nh\u00e0 qu\u1ea3n tr\u1ecb d\u00e0nh ngu\u1ed3n l\u1ef1c ch\u00fa \u00fd h\u1eefu h\u1ea1n c\u1ee7a m\u00ecnh cho nh\u1eefng sai l\u1ec7ch c\u00f3 kh\u1ea3 n\u0103ng \u0111e d\u1ecda chi\u1ebfn l\u01b0\u1ee3c.<\/p>\n

      Nh\u01b0ng nh\u1eefng con s\u1ed1 kh\u00f4ng th\u1ec3 t\u1ef1 t\u1ea1o ra l\u00f2ng hi\u1ebfu kh\u00e1ch. Ki\u1ec3m so\u00e1t ch\u1ea9n \u0111o\u00e1n ph\u1ea3i \u0111\u01b0\u1ee3c c\u00e2n b\u1eb1ng b\u1eb1ng m\u1ee5c \u0111\u00edch, ph\u00e1n \u0111o\u00e1n, \u0111\u1ed1i tho\u1ea1i v\u00e0 v\u0103n h\u00f3a. Luxers c\u1ea7n hi\u1ec3u kh\u00f4ng ch\u1ec9 m\u1ee5c ti\u00eau l\u00e0 g\u00ec m\u00e0 c\u00f2n v\u00ec sao m\u1ee5c ti\u00eau \u0111\u00f3 quan tr\u1ecdng.<\/p>\n

      Tri\u1ebft l\u00fd Luxury is Culture\u00ae<\/strong> th\u1ec3 hi\u1ec7n m\u1ee5c \u0111\u00edch \u1ea5y. Sang tr\u1ecdng kh\u00f4ng ch\u1ec9 l\u00e0 ph\u1ea7n c\u1ee9ng, \u0111\u1ed3 trang tr\u00ed hay m\u1ee9c gi\u00e1. \u0110\u00f3 l\u00e0 ki\u1ebfn th\u1ee9c, kh\u1ea3 n\u0103ng d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u, tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac, chi\u1ec1u s\u00e2u v\u0103n h\u00f3a v\u00e0 s\u1ef1 k\u1ebft n\u1ed1i gi\u1eefa con ng\u01b0\u1eddi v\u1edbi con ng\u01b0\u1eddi. Kh\u00f4ng ph\u1ea3i m\u1ecdi ph\u1ea9m ch\u1ea5t \u0111\u1ec1u c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng ho\u00e0n h\u1ea3o, nh\u01b0ng ch\u00fang c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c nh\u1eadn di\u1ec7n qua m\u1ed9t h\u1ec7 th\u1ed1ng b\u1eb1ng ch\u1ee9ng \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i h\u1ee3p l\u00fd.<\/p>\n

      H\u1ea1nh ph\u00fac l\u00e0 m\u1ed9t k\u1ef7 lu\u1eadt qu\u1ea3n tr\u1ecb<\/strong><\/h5>\n

      H\u1ea1nh ph\u00fac trong kinh doanh \u0111\u00f4i khi b\u1ecb xem l\u00e0 m\u1ed9t kh\u00e1i ni\u1ec7m m\u1ec1m. Nh\u01b0ng h\u1ea1nh ph\u00fac tr\u1edf th\u00e0nh m\u1ed9t nguy\u00ean t\u1eafc qu\u1ea3n tr\u1ecb nghi\u00eam t\u00fac khi \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a nh\u01b0 m\u1ed9t h\u1ec7 th\u1ed1ng t\u1ea1o gi\u00e1 tr\u1ecb t\u01b0\u01a1ng h\u1ed7.<\/p>\n

      Luxers h\u1ea1nh ph\u00fac c\u00f3 n\u0103ng l\u1ef1c, ni\u1ec1m tin v\u00e0 \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 ph\u1ee5c v\u1ee5 b\u1eb1ng ni\u1ec1m t\u1ef1 h\u00e0o. Kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng tr\u1ea3i nghi\u1ec7m c\u00f3 \u00fd ngh\u0129a v\u00e0 tr\u1edf th\u00e0nh ng\u01b0\u1eddi \u1ee7ng h\u1ed9 trung th\u00e0nh. C\u1ed5 \u0111\u00f4ng h\u1ea1nh ph\u00fac nh\u1eadn \u0111\u01b0\u1ee3c t\u0103ng tr\u01b0\u1edfng c\u00f3 tr\u00e1ch nhi\u1ec7m v\u00e0 l\u1ee3i nhu\u1eadn b\u1ec1n v\u1eefng. M\u1ed9t LuxGroup\u00ae h\u1ea1nh ph\u00fac c\u00f3 \u0111\u1ee7 kh\u1ea3 n\u0103ng ph\u1ee5c h\u1ed3i v\u00e0 t\u00ednh ch\u00ednh danh \u0111\u1ec3 ti\u1ebfp t\u1ee5c \u0111\u1ea7u t\u01b0 cho con ng\u01b0\u1eddi, s\u1ea3n ph\u1ea9m, c\u1ed9ng \u0111\u1ed3ng v\u00e0 di s\u1ea3n v\u0103n h\u00f3a.<\/p>\n

      V\u00f2ng quay h\u1ea1nh ph\u00fac ti\u1ebfp t\u1ee5c chuy\u1ec3n \u0111\u1ed9ng:<\/p>\n

      H\u1ecdc t\u1eadp t\u1ea1o ra n\u0103ng l\u1ef1c. N\u0103ng l\u1ef1c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m. Tr\u1ea3i nghi\u1ec7m t\u1ea1o ra l\u00f2ng trung th\u00e0nh. L\u00f2ng trung th\u00e0nh t\u1ea1o ra t\u0103ng tr\u01b0\u1edfng sinh l\u1eddi. T\u0103ng tr\u01b0\u1edfng ti\u1ebfp t\u1ee5c t\u00e0i tr\u1ee3 cho h\u1ecdc t\u1eadp.<\/strong><\/p>\n

      \u0110\u00f3 l\u00e0 c\u00e1ch v\u0103n h\u00f3a tr\u1edf th\u00e0nh chi\u1ebfn l\u01b0\u1ee3c v\u00e0 chi\u1ebfn l\u01b0\u1ee3c \u0111\u01b0\u1ee3c chuy\u1ec3n h\u00f3a th\u00e0nh gi\u00e1 tr\u1ecb c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng.<\/p>\n

      Th\u01b0\u1edbc \u0111o cu\u1ed1i c\u00f9ng c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c h\u1ecdc t\u1eadp kh\u00f4ng n\u1eb1m \u1edf vi\u1ec7c t\u1ed5 ch\u1ee9c \u1ea5y bi\u1ebft bao nhi\u00eau, m\u00e0 \u1edf kh\u1ea3 n\u0103ng chuy\u1ec3n h\u00f3a tri th\u1ee9c th\u00e0nh nh\u1eefng quy\u1ebft \u0111\u1ecbnh t\u1ed1t h\u01a1n, tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n v\u00e0 m\u1ed9t t\u01b0\u01a1ng lai t\u1ed1t \u0111\u1eb9p h\u01a1n cho t\u1ea5t c\u1ea3 nh\u1eefng ng\u01b0\u1eddi m\u00e0 doanh nghi\u1ec7p ph\u1ee5ng s\u1ef1.<\/p>\n","protected":false},"excerpt":{"rendered":"

      C\u00e1ch m\u1ed9t t\u1eadp \u0111o\u00e0n du l\u1ecbch Vi\u1ec7t Nam chuy\u1ec3n h\u00f3a n\u0103ng l\u1ef1c con ng\u01b0\u1eddi, ch\u1ea5t…<\/p>\n","protected":false},"author":4,"featured_media":28889,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[535],"tags":[],"_links":{"self":[{"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/posts\/28932"}],"collection":[{"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/comments?post=28932"}],"version-history":[{"count":1,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/posts\/28932\/revisions"}],"predecessor-version":[{"id":28935,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/posts\/28932\/revisions\/28935"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/media\/28889"}],"wp:attachment":[{"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/media?parent=28932"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/categories?post=28932"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/luxgroup.vn\/vi\/wp-json\/wp\/v2\/tags?post=28932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}