Luxers at LuxGroup: True Values and Heartfelt Service
Heartfelt service touches emotions and brings happiness. Ethical business practices, honesty, integrity, and responsibility create sustainability, embedding a sustainable culture in the DNA of every Luxer. Over the past 20 years, from zero to becoming a sustainability leader, LuxGroup has strived to elevate tourism and lead innovation. True values and ethical practices resonate with people. Leadership is about mastering aspirations, human resources, and change.
LuxGroup, one of the leading luxury travel companies in Vietnam, is committed to delivering exceptional experiences and building sustainable value for the community. Here are the 10 core values that LuxGroup upholds.
Genuine Products
LuxGroup is committed to delivering truly exceptional, unique, luxurious, innovative, and emotionally rich products. Each product, from luxury tours to hotel services, is designed with dedication and professionalism, ensuring the best possible experience for our customers.
True Value
LuxGroup not only provides travel services but also creates sustainable value. We always prioritize the interests of our customers and the community, ensuring all activities aim for long-term and sustainable development.
True Friendships
Relationships among Luxers are built on sincerity and trust. We are not just colleagues and partners, but friends who share joys and challenges in both work and life.
Genuine Colleagues
The LuxGroup team works with passion and professionalism. We support each other to achieve common goals, creating a friendly and efficient working environment.
True Community
LuxGroup is committed to contributing to community building. We participate in various social activities, associations, support those in need, and protect the environment, aiming to make a positive impact on society.
True Customers
For LuxGroup, customers are our companions on every journey. We always listen to and meet our customers’ needs, providing them with memorable and exceptional experiences, with a commitment to 100% satisfaction.
True Service
Service quality at LuxGroup is always a top priority according to our customer rights declaration. We are committed to delivering the best services, ensuring absolute satisfaction for our customers from the beginning to the end of each journey.
True Credibility
LuxGroup builds credibility based on customer trust and satisfaction. We always adhere to our commitments, ensuring peace of mind and trust for our customers.
True Innovation
We continuously innovate and improve to provide the best experiences for our customers. LuxGroup listens to feedback and constantly refines to meet the growing market demands.
True Love
Everything LuxGroup does stems from love, national pride, and passion for tourism. We always aim to bring memorable and happy experiences to our customers while contributing to the sustainable development of the community.
LuxGroup is not just a corporation but a large family where each member contributes to creating value, heartfelt trust, and service. Join us in discovering true values and enjoying the best experiences.
Dr. Pham Ha is the founding Chairman and CEO of LuxGroup (https://www.luxgroup.vn) and a leading expert in the field of luxury travel, having won numerous national and international awards. Beyond business, he is passionate about collecting paintings, antiques, writing articles on branding, economics, business management, and books on cultural heritage, history, and fine arts.
