“Lux Travel DMC: Creating Meaningful, Sustainable, and Ethical Journeys for Lasting Happiness Worldwide”
CODE OF ETHICS FOR SUSTAINABILITY
MISSION, CORE VALUES, AND VISION
Founded 20 years ago by Dr. Pham Ha, Lux Travel DMC is committed to “Creating Happiness” through passion, purpose, people, planet, places, profit, partners, and prosperity. As a leader in luxury and sustainable travel, we offer unique, authentic, and personalized experiences while prioritizing environmental conservation, cultural preservation, and social responsibility.
Rooted in cultural sustainability, customer satisfaction, and employee well-being, we curate journeys that inspire joy while leaving a positive impact on destinations and local communities. Our vision is to foster more livable places and richer travel experiences, with a goal of achieving a Net Positive impact by 2030.
1. RESPONSIBLE TOURISM & COMMUNITY ENGAGEMENT
Lux Travel DMC promotes responsible tourism by designing immersive and respectful travel experiences that honor local cultures, traditions, and communities. We:
✔ Support local economies by prioritizing locally owned accommodations, restaurants, and experiences.
✔ Engage in community projects, including education programs and sustainable infrastructure improvements.
✔ Foster cultural exchange, ensuring tourism enhances both the traveler’s experience and the well-being of local communities.
2. CONSERVATION & ENVIRONMENTALLY FRIENDLY OPERATIONS
Committed to minimizing environmental impact, Lux Travel DMC integrates sustainability into all business activities:
✔ Compliance with environmental laws and regulations on waste reduction, energy conservation, and carbon emission reduction.
✔ Plastic-free initiatives, eliminating single-use plastics in operations.
✔ Carbon footprint reduction, prioritizing sustainable transport and carbon offset programs.
✔ Conservation efforts, including partnerships with local organizations for reforestation and marine protection.
3. TOUR GUIDES & LOCAL REPRESENTATIVES
Lux Travel DMC upholds the highest ethical and professional standards for tour guides, drivers, and local representatives. We:
✔ Hire and train local staff, ensuring expertise in cultural heritage, environmental conservation, and sustainable tourism.
✔ Educate travelers on responsible tourism, including environmental conservation and respectful engagement with locals.
✔ Prohibit unethical practices, including promoting souvenirs made from endangered species, historical artifacts, or culturally sensitive materials.
4. HUMAN RIGHTS & FAIR LABOR PRACTICES
Lux Travel DMC prioritizes fair labor conditions and human rights protections throughout our supply chain:
✔ Zero tolerance for forced labor and child labor.
✔ Safe working conditions and fair wages for all employees and partners.
✔ Diversity, equality, and inclusion, ensuring a discrimination-free and harassment-free workplace.
5. PARTNERS & SUPPLIERS
We collaborate with ethical and sustainable businesses, requiring compliance with:
✔ Human rights and labor standards.
✔ Environmental protection and anti-corruption policies.
✔ Ethical sourcing of materials and responsible business conduct.
6. CUSTOMERS & TRANSPARENCY
Lux Travel DMC ensures transparency, high-quality service, and ethical travel guidance for all customers:
✔ Providing cultural, environmental, and travel safety information before the trip.
✔ Offering 24/7 customer support for seamless travel experiences.
✔ Commitment to ethical pricing, avoiding hidden fees or misleading marketing practices.
7. ANTI-CORRUPTION & BUSINESS INTEGRITY
Lux Travel DMC operates with honesty, integrity, and full compliance with laws. We:
✔ Maintain a zero-tolerance policy for bribery, corruption, and unethical behavior.
✔ Ensure customer data privacy and business confidentiality.
✔ Prohibit price-fixing, unethical market manipulation, and fraud.
8. ANIMAL WELFARE & ETHICAL WILDLIFE TOURISM
Lux Travel DMC does not support or promote activities that harm animals. We:
✔ Avoid destinations where wildlife is kept in captivity for entertainment.
✔ Encourage ethical wildlife observation in natural habitats.
✔ Ban animal cruelty-based tourism, such as elephant rides and tiger petting.
9. BUSINESS TRAVEL & CORPORATE RESPONSIBILITY
For corporate travel, Lux Travel DMC:
✔ Encourages sustainable transportation choices and low-carbon business travel policies.
✔ Implements eco-friendly practices in offices, including waste reduction and sustainable procurement.
10. CONTINUOUS EVALUATION & SUSTAINABILITY IMPROVEMENTS
Lux Travel DMC actively evaluates, updates, and improves sustainability policies based on:
✔ Customer, employee, and partner feedback.
✔ New environmental and ethical travel regulations.
✔ Ongoing sustainability audits to ensure compliance and improvement.
Commitment to a Sustainable Future
At Lux Travel DMC, we believe in luxury with purpose—offering exceptional experiences while preserving the planet and enriching local communities. We are dedicated to continuous innovation, ethical leadership, and sustainability, ensuring that travel remains a force for good.
Together, let’s redefine luxury travel for a better world!
